Senior Executive Assistant & Office Manager

Page *

JENNIFER FRANCIS

Quincy, MA Cell: 603-***-**** ***********@*****.***

Executive Summary:

Experienced Executive Assistant with 22+ years of success supporting C-suite leaders in fast-paced, high- demand environments. Known for maintaining strict confidentiality while managing complex schedules, projects, and communications. Demonstrates exceptional organizational, technical, and interpersonal skills, with a strong ability to prioritize, multitask, and operate independently. Committed to delivering high-level service, efficiency, and team collaboration.

Core Skills:

• Calendar & Executive Schedule

Management

• Payroll (ADP, Gusto)

• Accounts Payable & Receivable

(QuickBooks)

• Microsoft Office Suite & Google

Workspace

• Leadership & Team

Collaboration

• PeopleSoft

• Electronic Records

Management

• Reporting & Data Analysis

• Recruitment, Training &

Onboarding

• Adaptability in Fast-Paced

Environments

• Digital Communication Tools

Experience:

09/2023-Present Jenzabar Office Manager & Executive Assistant to C-Suite Executives Provide high-level administrative support to senior executives, managing complex calendars, meetings, and travel arrangements

• Handle highly confidential information with discretion and professionalism

• Serve as a liaison between executives and internal/external stakeholders to ensure seamless communication

• Coordinate and prioritize competing demands across multiple executive schedules

• Prepare meeting agendas, materials, and track follow-up action items

• Manage logistics for conferences, events, and executive speaking engagements

• Arrange domestic and international travel, including flights, accommodations, and transportation

• Screen and manage calls, emails, and correspondence on behalf of executives

• Support project tracking, timelines, and deliverables across key initiatives 6/2024-Present Termeer Institute, Inc. Operations/Office Manager & Executive Assistant Boston, MA • Oversee administrative and operational infrastructure of the organization

• Support financial operations including budgeting, reporting, and AP/AR processes

• Manage invoicing, sponsorship payments, and grant funding

• Maintain relationships with vendors, donors, stakeholders, and board members

• Coordinate all meeting logistics including agendas, scheduling, materials, and minutes

• Monitor and review budgets to optimize operational efficiency and reduce costs

• Ensure smooth day-to-day office operations and organizational effectiveness Boston, MA •

• Customer Service & Stakeholder

Relations

• Project Coordination

• Office & Operations Management

• Problem Solving & Decision Making

• Confidential Communications

• High-Level Confidentiality

• Strong Written & Verbal

Communication

Page 2

Experience Continued:

Education and Certifications:

• Lamoille Union High School - Diploma

• Lyndon State College — Business Administration & Accounting (coursework completed)

• PACE University — Paralegal Studies Certificate

• Certified Administrative Professional (CAP)

• Conflict Resolution & Management Certification

• Fast paced Outlook calendar management for two top level Executives

(Chair of OB GYN and the CAO); along with all doctors, nurses, and department supervisors to ensure fast and efficient response to meeting requests

• Support high-level executives in managing their time and staying on track with meetings

• Coordinate high-priority meetings with top-level executives

• Manage all incoming phone communications

• Greet visitors and guide them to their destinations

• Manage equipment inventory

• Tracked and scheduled annual reviews for all doctors in the OB GYN unit

• Contract review, drafting, and submitting for all newly hired doctors

• Resume formatting

• Schedule and facilitate travel logistics

• Collaborate on presentation development and Zoom meeting execution Boston, MA

2021-2022 Beth Israel Deaconess Medical Center Executive Assistant to C-Suite Executives 2002

2003-2004

2018

• Handle electronic filing of all court documents on behalf of attorneys

• Conduct review of administrative records and reports, financial records and legal documents

• Proficient in Westlaw case searches and comparisons

• Review and determine the scope and validity of investigations, then prioritizing and assigning them

• Zoom and Teams meetings, including assisting with set up, screen sharing, and presentations

• Responsible for retrieving, opening, logging and disbursing all mail to the appropriate party

• Draft and proofread correspondence and pleadings 2019-2021 State of Vermont, Office of the Attorney General Registered Paralegal Montpelier, VT

2024

2025

Contact this candidate