Executive Retail Leader with Remote Customer Service Focus
Resume:
Renaldo McCray
Build a Team to Be a Team To Lead a Team
Farmington Hills, MI 48336
*********@*****.***
Professional Summary
Greetings. My name is Renaldo R. McCray. I have been Retail Management for 15 years now. I am currently working for PetSmart Inc as a Store Leader/ District Recruiting Leader. I am looking to take my Skills, Knowledge, and Abilities ( SKAs) to the next level of my professional career. I am a very charismatic and hard working, Leader of Industry. I hope to speak with a Representative in regards to this open position. My resume is just the tip of the iceberg of who Renaldo McCray is. Lets talk, and allow me to unveil the rest of who I am as a person and teammate. Please feel free to contact me via phone at 248-***-****. Thank you for your Time.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Leader / District Recruiter
PetSmart-Dearborn, MI
October 2023 to Present
Lead the daily operations of a Big Box store as well as Recruit outside employment talent from competitors as well as other retail companies.
Store Manager
O'Reilly Auto Parts-Farmington Hills, MI
March 2020 to July 2023
Store Manager for the new location of Oreilly Auto Parts in Farmington Hills, Mi. I oversee the daily store operations which include
Customer Service Sales
Inventory Management
Hiring/Staffing
Account Building
P n L
Gross Profit/ICP Threshold
General Manager
Advance Auto Parts-Livonia, MI
May 2016 to October 2019
In Charge of Day to Day store operations and sales goals. All aspects of Sales, Training, new account acquisition and performance Management.
Key Results: increased YTD sales growth 4%, each year. Ranked in top 3 in the District in DIY Sales, Commercial Sales, and Ecommerce Sales Growth. #1 Store in the District for UPT Selling: Company goal 2.0
District Manager Trainee
ATT/MWT AUTHORIZED RETAILER - MI
October 2015 to April 2016
Model the behaviors expected of all MWT associates including a drive for results with a clear bias for action, high levels of maturity and professionalism. Giving, receiving and responding to feedback effectively while being guided by a clear commitment to diversity. Manage relationships in a manner acceptable to others and to the organization. Model team commitment by meeting deadlines and by being cooperative, collaborative, and flexible. Drive outstanding business results through traditional management functions including sourcing and selecting talent, coaching and development. Store Manager
AUTOZONE, INC
August 2012 to August 2015
Provide quality customer service by supervising the daily operations of the Store. Educate employees on Company sales goals and policies; both Quarterly and Annually. Head up Inventory Management to secure merchandise as well as collect accurate shrink projections. Maintain a safe work environment by implementing Company safety guidelines throughout the store. Follow up with District Manager on staffing concerns, scheduling, and sales projections/totals. Key Results:
● Ranked #1 in District for C.O.C., Air/Oil Filter reporting during Quarter 2 and 3 of the Fiscal Year 2015
● Increased store sales 5.4% during period 8, Fiscal Year 2015
● Lead a 100% Safe Store for entire Fiscal year 2014 to 2015
● Received Extra Miler award for excellent customer service provided during period 7 and 8, Fiscal Year 2015
Front End Manager
BED BATH BEYOND-Beverly Hills, MI
February 2012 to August 2012
Responsible for the protection of company assets under supervision of store management. Provides customer service and oversight of front-of -store activities in accordance with all company policies and procedures. Establish and maintain a professional environment, ensuring the best possible experience for customers and sales associates. Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement) Training and supervision of all Sales Associates and Secondary Front End Supervisors on all front-end policies and procedures
Executive Of Asset Protection/Store Manager
TARGET CORPORATION-Galveston, TX
October 2010 to October 2011
Drive a safeness culture focused on prevention by ensuring store leadership is trained on assets protection best practices, as outlined by Target brand. Resolved internal and external fraud cases. Initiate investigations and follow up by apprehending and interviewing theft subjects. Maintained positive working relationship with local political, educational and law enforcement agencies. Act as Leader on Duty by responding to guest and team concerns; opening and closing store; securing a Target brand experience for guests and team members
Key Results:
● Reduced all store annual Shortage Inventory results .4% from 2010.
● Closed 5 internal theft/fraud cases and headed up law enforcement investigation of local fragrance booster.
● Lead 3 Green, District supervisory visits of store operations Consumables Team Lead
TARGET CORPORATION-Galveston, TX
September 2010 to September 2010
Team leader of consumable product within the store. Coach and evaluate team members on food safety culture. Keep food items freshly stocked. Communicate with vendors on stocking needs, pricing, and accurate sales projections
Key Results:
● Maintained two week ahead of schedule plan for sales planners and consumable product revisions
● Received extensive training for P fresh store remodel
● Promoted to Executive within 3 months
Lead Sports Coordinator
YMCA of METRO DETROIT-Farmington, MI
September 2004 to May 2009
Facilitated athletic programs for each new session under guidance of Sports Director. Trained new employees on company policy and procedures. Coach and officiate youth leagues in various sports for youth and adults. Assisted Sports Director with marketing and advertisement strategies to promote programs and the YMCA mission.
Education
Kinesiology, with Specialization in Health Promotion (Bachelor of Science) MICHIGAN STATE UNIVERSITY-East Lansing, MI
2003
Bachelor's degree
Skills
• Staff development
• Cultural diversity counseling
• Word
• Profit and loss analysis
• Expense management
• Multitasking
• Early childhood education
• Recruiting
• Inventory Management
• Automotive repair
• Operations management
• Phone call management
• Zoom
• Soccer
• Achieving sales targets
• Performance Improvement (PI)
• Task prioritization
• Attention to detail
• Negotiation
• Team development
• Leadership development
• Project management
• Communication skills
• Talent acquisition platforms
• Classroom experience
• Customer training
• Time management
• Office management
• Social media management
• Conflict management
• Pricing
• Leadership
• SharePoint
• Educational events
• Customer service
• Sales pipeline
• Senior leadership
• Retail sales
• Customer follow-ups
• Email customer support
• Working with high schoolers
• Critical thinking
• Customer service manager experience
• Teamwork
• Phone communication
• Productivity software
• P&L Management
• Performance Management
• Mentoring
• Executive-level team management
• Continuous improvement
• English
• Writing skills
• New hire orientation
• Team management
• retail sales
• Training
• Project coordination
• Teaching
• Overseeing training
• Childcare
• Team Building
• Sales
• Billing issue inquiries
• Technical support
• Sales presentations
• Live chat
• Sales team management
• Sports coaching
• Customer support specialist experience
• Order processing
• Salesforce
• Training & development
• Full cycle recruiting
• Profit & loss
• Community engagement
• Policy & process development
• Strategic partnerships
• Microsoft Teams
• Financial acumen
• Improving operational efficiency
• Territory management
• Pre-sales
• Business development
• Phone etiquette
• Customer issue escalation
• Scheduling
• Microsoft Excel
• Management
• Workforce development
• Payroll
• Guest services
• Editing
• Talent management software
• Computer skills
• Driving
• Microsoft Outlook
• Community partnership development strategy
• Customer communication
• Sports Marketing
• Google Suite
• Analysis skills
• Office experience
• Interpersonal skills
• Operations
• Supervising experience
• Candidate sourcing
• Microsoft Word
• Inventory
• Calendar management
• School experience
• Sports
• Customer inquiry handling
• Community outreach
• Store management
• E-commerce
• Handling customer exchanges
• Customer retention
• Business strategy and management experience within manufacturing
• Human resources
• Order inquiry handling
• Managing customer accounts
• Customer returns handling
• Customer complaint resolution
• Filing
• Organizational skills
• Active listening
• Social media (candidate sourcing)
• Providing product information
• Conflict resolution
Certifications and Licenses
Driver's License
CPR Certification
First Aid Certification
Additional Information
Key Skills
● Managing Talent/Delegate responsibility
● Provide critical feedback to employees
● Providing Customer Service/Relationship Building
● Lead integration of company policies
● MS Office (Word, Excel, Access)
● Windows 00 & 2010
● CCTV/TVS Security Computer System
Contact this candidate