Detail-Oriented Remote Customer Support Specialist

Jasmine Thomas

Martinsville, VA • **************@*******.*** • 276-***-****

Professional Summary

Detail-oriented Phone Support Representative with experience handling inbound and outbound calls, conducting follow-up calls, and updating customer records accurately. Skilled in asking structured questions, documenting responses, and maintaining organized customer files in CRM systems. Proven ability to deliver professional customer service, ensure data accuracy, and support efficient post-appointment follow-up processes in remote environments.

Core Skills

Phone Support • Outbound Calls • Inbound Calls • Follow-Up Calls • Customer Service • Data Entry • Customer Records Management • CRM Systems • Documentation • Communication Skills • Active Listening • Accuracy • Remote Work

Professional Experience

Alight Solutions — Remote

Healthcare Customer Support Specialist

July 2025 – December 2025

Conducted outbound calls to follow up with patients after appointments and services

Asked structured questions to gather required information and update customer records

Entered and updated patient information accurately in CRM and healthcare systems

Provided professional customer service while handling inquiries and clarifying information

Maintained detailed documentation of all calls and interactions

Concentrix — Remote

Customer Service Representative

March 2024 – January 2025

Handled inbound calls and outbound calls to support customer needs and follow-up activities

Updated customer files and documented interactions in CRM systems with accuracy

Asked targeted questions to identify issues and ensure complete information capture

Maintained performance metrics in call handling, documentation, and customer service

Spectrum — Remote

Live Chat Technical Support Agent

October 2020 – December 2021

Assisted customers by gathering information, asking clarifying questions, and documenting responses

Maintained accurate records of customer interactions and resolutions

Delivered consistent customer service in a high-volume support environment

Measurement Incorporated — Remote

Reader/Evaluator

March 2023 – Present

Maintained accuracy and attention to detail while reviewing and documenting information

Followed structured guidelines to ensure consistency and quality

Blessed Scholars — Remote

Homeschool Teacher/Operator

August 2014 – Present

Maintained organized records, schedules, and documentation

Asked structured questions to assess progress and record results accurately

Demonstrated strong communication and organizational skills in a remote setting

Freelance Contractor — Remote

Transcription & Customer Support

January 2018 – January 2022

Performed high-volume data entry and updated customer records with strong accuracy

Converted customer interactions into detailed documentation and reports

Ensured completeness and accuracy of all recorded information

Education

Southern New Hampshire University — Bachelor’s, Information Technology

TestOut PC Pro Certification

Liberty University — Healthcare Administration

Technical Skills

CRM & Support Tools: Zendesk, ticketing systems, knowledge bases

Collaboration Tools: Microsoft Teams, Zoom, Webex

Systems: Microsoft 365, Google Workspace, Windows, MacOS

Technical: SQL basics, database navigation, troubleshooting workflows

Additional: Strong documentation practices, reporting, and process adherence

Additional Strengths

Mission-driven mindset with a passion for helping others succeed

Strong written communication with the ability to simplify complex topics

Proactive in identifying trends, gaps, and opportunities for improvement

Comfortable working independently while collaborating across teams

Quick learner of new platforms, tools, and systems

Experience supporting or volunteering with nonprofits

Basic HTML/CSS familiarity for email formatting or troubleshooting

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