Lockbox Operations Leader with Customer Focus
Resume:
LOCKBOX MANAGER
KRYSTAL
HUDSON
CONTACT INFORMATION
****************@*****.***
SKILLS
LANGUAGES
Fluent in English
OBJECTIVE
My current work experiences has provided me with quality customer service skills, team leadership, and immediate response in urgent situations, self- starting and attention to detail with great capability. I am extremely knowledgeable of how important great customer service is and what it means to control the controllable for customer satisfaction. Detail-oriented Lockbox Manager with 5 years of experience overseeing daily operations in a high- volume financial institution.
EXPERIENCE
FRONT OFFICE MANAGER
Comfort Inn. Boston, Ma
Greeted and welcomed all hotel guest with a smile Executive team leadership, along with staff/training and policy development Encouraged feedback from customers and used feedback to implement positive changes Accompanied Executive Managers with Employee scheduling Answered department telephone calls within three rings, using correct telephone etiquette Create Reservation for short term and long term contracts Maintained internal and external customer service and customer satisfaction at all times Analyzed departmental documents for appropriate distribution and filing Coordinate transportation pick up and drop off of guest in a timely manner to and from Airport Responded to guest related issues in a timely manner, in person, and on Trip Advisor
Shift Supervisior, Dunkin DOnuts.
Shift Supervisior, Dunkin DOnuts Greeted and welcomed all guest with a smile Administered key holder of the restaurant Assist Manager and General Manager cross train existing and new employees Led and directed team members on effective methods, operations and procedures Encouraged feedback from customers and used feedback to implement positive changes Promoted a positive atmosphere above and beyond to guarantee exceptional food service Conducted inventory and restock items LOCKBOX MANAGER
Conduent. Boston, Ma 2019 - Present
EDUCATION
ASSOCIATE OF ARTS IN GENERAL BUSINESS
Eastern Nazarene College. Quincy, MA 2018 - 2020 HIGH SCHOOL DIPLOMA
Quality Customer Service
Attention to detail
Microsoft Office
Credit Card Transaction Balancing
Leadership
Problem-solving
Communication
Fluent in English
Managed and oversaw daily operations of a fast-paced lockbox department processing high volumes of payments.
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Performed quality control checks to ensure accuracy and timeliness of processing customer payments.
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Trained and supervised a team of lockbox clerks to optimize efficiency and productivity.
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Maintained strict adherence to security protocols and compliance regulations in handling sensitive customer data.
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Developed and implemented process improvements to streamline lockbox operations and reduce error rates.
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Collaborated with cross-functional teams to resolve discrepancies and expedite payment processing.
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Generated detailed reports and analysis on lockbox performance metrics for management review.
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Demonstrated strong organizational and problem-solving skills in a high- pressure, deadline-driven environment.
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Contact this candidate