Customer Service Pro with Data Entry Excellence
Resume:
Customer Service Representative
Shaker Heights, Ohio
Dedicated Customer Service Representative with extensive experience in addressing inquiries and resolving issues. Delivered accurate data entry and managed high call volumes, ensuring timely responses and effective communication. Specialized in handling confidential information while fostering team collaboration to enhance service quality. Committed to continuous improvement and professional development, aiming to create positive outcomes for customers.
PERSONAL INFORMATION
Address:, Shaker Heights, Ohio,
Nationality:
Driving License:
Hobbies:
SKILLS
Customer Service
Data Entry
Communication
Team Collaboration
Time Management
Accuracy
WORK EXPERIENCE
* January 2020 – January 2022
Customer Service Representative at AARP Foundation SCSEP,
Participated in skill development trainings via Zoom. Collaborated with team to discuss improvements and changes. Addressed inquiries and provided support as needed.
Engaged in professional development through regular training sessions.
Fostered team communication to enhance service quality.
Provided timely responses to customer inquiries.
* January 2018 – January 2020
Customer Service Representative at AARP Foundation SCSEP (Cleveland City Hall),
Facilitated accurate completion of birth certificates and vital records. Offered guidance for form completion and entered data into software systems. Processed certified copies of confidential documents. Handled high volumes of inbound calls efficiently.
Collected essential documents for vital records completion.
Provided expert guidance on form submissions.
Entered data into systems with high accuracy.
Managed a significant call volume daily.
* January 2017 – January 2018
Customer Service Representative at AARP Foundation SCSEP (Murtis Taylor),
Managed high volumes of inbound calls, delivering timely responses. Conducted data entry, ensuring accuracy of all information. - Executed client appointment reminders through calls. - Sorted and processed incoming mail efficiently. - Contributed to special projects, enhancing overall team performance.
EDUCATION
*
, High School Diploma
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