Field Technician Manager - Janitorial Operations Specialist
Resume:
Amando Burke
Field Technician/Manager - Indelible Janitorial Solution
Gibsonton, FL 33534
******.*****@*****.***
I'm seeking a position in a growing company where my professional experience and skills will benefit the company to whom so chooses to employee me. By employing me a company will gain someone who can work well with all other staff, create when needed, motivate others around me, be on time with all projects & continue to look to the future to improve the company. My creativeness, skill level and ability to provide what is needed for the position that's open. Will be a factor that will make this a perfect match. In which I can and will ensure that my abilities also will be able to assist and help grow the company to the next level of professionalism. In return I wish gain a loyal and devoted employer that I can grow & retire with.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Field Technician Manager
Indelible Janitorial Solution - Tampa, FL
January 2017 to Present
• Manage 4-6 employees.
• Drive from site to site to make sure employees cleaned the areas they are assigned to.
• Maintain the count & order of supplies.
• Fill out employee timecard
• Provide transportation to work.
• Made schedule for the week.
• Making phone calls to customers to ensure time for scheduled cleaning.
• Fixed broken vacuum cleaners by soldering wires and more.
• Inspect the commercial priorities that were cleaned to ensure they are cleaned property. Manager / Customer Service Representative
Williams Janitorial Service - Tampa, FL
October 2010 to December 2016
• Drive from site to site to cleaning executive office.
• Managed 10 employees.
• Placed orders for supplies
• Made schedule for all employees
• Made phone calls to customers to ensure time for scheduled cleaning.
• Inspected the buildings to ensure they were cleaned properly.
• Fixed any broken equipment by soldering broken wires, reassemble wire harness if unable to directly fix with a solder.
Customer Service Representative
BCK Communications - Riverview, FL
September 2004 to August 2010
Received inbound calls
• Answered inbound calls from customer who had questions about their account.
• Directed and assisted clients with problem-solving techniques.
• Scheduled service agreements.
• Scheduled technicians for visits to customer homes.
• Generated follow-up calls to ensure customer satisfaction. Customer Service Representative
Personnel One - Tampa, FL
July 2002 to December 2004
Received and processed insurance claims
• Reviewed mortgage payments.
• Took inbound calls to help with accounts issues
• Updated customers on UPS package routes and delivery
• Received inbound and made outbound calls to customers for quality assurance feed back
• Warehouse forklift driver moving pallets of food.
• Shipping and receiving bake goods, furniture and etc.
• Inspect products coming off the production line.
• Solder any line that need to be connected.
Customer Service Representative
Total Research, Inc - Tampa, FL
February 1998 to May 2002
Generated customer satisfaction reports from computer sales of hardware and software
• Emailed customer satisfaction results to computer companies
• Generated customer follow-up surveys to ensure satisfaction was received Customer Service Representative (CSR)
Remedies Staffing - Tampa, FL
May 1993 to December 1999
• Received inbound calls to assisted clients
• Completed outbound calls in an attempt to generate sales
• Entered information into system for companies ( data entry)
• Executed medical billing and collection inquires Education
certificate in Computer Applications
Midtown Institute - Tampa, FL
1995
High School Diploma
Robinson High School - Tampa, FL
1993
Skills
• Basic Math (10+ years)
• English (10+ years)
• Warehouse experience (10+ years)
• Forklift (10+ years)
• Outbound Sales (10+ years)
• Cold Calling (10+ years)
• Telemarketing (10+ years)
• Commercial Cleaning (5 years)
• Management (5 years)
• Computer Networking (8 years)
• Upselling
• Troubleshooting
• Mechanical Knowledge
• Help Desk
• Active Directory
• Technical Support
• Desktop Support
• Network Support
• Customer support
• Customer service
• Phone etiquette
• Van driver
Certifications and Licenses
IPC/WHMA 620
June 2019 to Present
IPC 610
June 2019 to Present
Assessments
Mechanical Knowledge — Proficient
December 2020
Understanding and applying mechanical concepts and processes Full results: Proficient
Mechanical Skills: Monitoring — Proficient
December 2020
Understanding of machine dials, gauges, displays, and data charts Full results: Proficient
Customer focus & orientation — Proficient
December 2020
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Familiar
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Verbal communication — Highly Proficient
December 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Call center customer service — Proficient
June 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Computer Application Certificate
Contact this candidate