Administrative Professional: Front Desk & Patient Support Expert

CONTACT

Address: * ********* ****, **********, **, 35242, USA

Phone: 205-***-****

Email: *******.***********@*****.***

LinkedIn: @ jessicabgriffin1306

TECHNICAL SKILLS

Front Desk & Guest Services: check ins, check outs, guest support, phone handling

Night Audit Tasks: payment posting, basic reconciliation, report running

Customer Service: conflict resolution, professional communication, problem solving

Software: Microsoft Office, Google Suite, basic POS/payment systems

Administrative: data entry, filing, documentation, accuracy, multitasking

Independence: works well alone, dependable, strong attention to detail

EDUCATION

Associate’s Degree in Science

Lawson State Community College, Birmingham, AL 2023 – 2025

Medical Billing and Coding Coursework

Anthem College, Phoenix, AZ 2005 – 2006

Medical Transcription Coursework

Penn Foster College, Scranton, PA 2007 – 2009

PROFESSIONAL SUMMARY

Friendly and dependable administrative professional with strong customer service experience, excellent communication skills, and a reputation for accuracy and reliability. Skilled in front desk operations, guest support, data entry, and basic financial reconciliation. Comfortable working independently during overnight shifts, managing multiple tasks, and maintaining a calm, welcoming environment. Quick learner with strong computer skills and the ability to adapt to hotel systems and procedures.

PROFESSIONAL EXPERIENCE

Unit Secretary

UAB Hospital, Birmingham, AL June 2025 – October 2025

Coordinated communication between departments to support clinical staff.

Maintained medical supply inventory, reducing costs by 20%.

Streamlined patient admissions, improving workflow efficiency by 30%.

Provided front desk support including greeting visitors, answering multi line phones, and assisting with inquiries.

Health Information Specialist I

Datavant, Remote July 2023 – July 2024

Managed medical record requests with 99% accuracy using AthenaHealth.

Ensured HIPAA compliance during chart collection and transmission.

Met KPI benchmarks for record processing and quality.

Outreach Agent

Datavant/Ciox Health, Remote April 2021 – November 2022

Conducted outbound calls to healthcare providers to request medical records.

Verified patient information and obtained authorizations for release.

Improved customer satisfaction through proactive problem-solving.

Handled high-volume inbound and outbound calls with professionalism and accuracy.

Chart Retrieval Technician

Ciox Health, Birmingham, AL June 2020 – April 2021

Retrieved medical charts from multiple provider systems for audits and compliance.

Navigated multiple EMR platforms and tracked retrieval progress using data tools.

Paralegal

Liddon Law, Birmingham, AL January 2010 – April 2020

Drafted legal documents including affidavits, pleadings, and motions.

Executed billing processes, increasing revenue collection by 10%.

Maintained client confidentiality and built strong professional relationships.

JESSICA BRIE GRIFFIN

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