Customer Support Specialist with IT Experience

Babatunde Olatunji

Accokeek, *****, United States, 240-***-****, ***********@*****.***

EDUCATION

2020

Prince George’s Community College

Information Technology

EMPLOYMENT HISTORY

Aug 2020 — Present

Customer Support, Costco

Brandywine, Maryland

•Document and manage all help desk interactions within the ticketing system to ensure accurate tracking and accountability

•Administer and maintain help desk software, ensuring timely updates and proper workflow management

•Provide technical support to end users in person, via phone, chat, and email in a professional and customer-focused manner

•Troubleshoot and resolve hardware, software, and connectivity issues across multiple platforms

•Research technical problems using internal knowledge bases and external resources to deliver effective solutions

•Educate users on best practices and proper system procedures to prevent recurring issues

•Conduct follow-ups with users to confirm full resolution and customer satisfaction

•Adhere to established help desk policies, service standards, and escalation procedures

•Identify high-priority incidents and escalate critical issues to appropriate teams promptly

•Route tickets to the correct departments while maintaining ownership and communication

•Track, prioritize, and document incidents, service requests, and resolutions to support continuous improvement

SKILLS

Advanced proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint

Strong attention to detail with the ability to maintain focus and accuracy while handling data entry and task execution

Excellent organizational, multitasking, and critical-thinking skills in fast-paced environments

Demonstrated problem-solving ability with a high level of adaptability to changing priorities

Proven ability to work both independently and collaboratively within team settings

Troubleshooting hardware, software, and network connectivity issues

Networking knowledge (IP, DNS, Wi-Fi, VPN, printers)

PROFILE

Aspiring software engineering professional with a strong work ethic and a passion for continuous learning. Currently developing proficiency in C++ while expanding knowledge across additional programming languages and technologies. Highly motivated to build expertise in integrated security practices and committed to protecting organizational systems and information. Driven by a long-term dedication to the evolving field of IT and software engineering, with a focus on growth, innovation, and lifelong professional development.

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