Remote Assistant Manager with Operations & QA Expertise

Tammy Sansoucie

ASSISTANT MANAGER - REMOTE

Ste. Genevieve, MO 573-***-**** ***************@*****.*** Objective

Dedicated and results-driven professional with strong leadership, organizational, and communication skills. Seeking an opportunity to leverage my experience in operations management, employee training, and quality assurance to contribute to organizational success while continuing to expand my expertise in a remote environment. Experience

Assistant Manager (Remote) – Connexus

Jan 2023 – Present

• Supervised daily operations in a remote environment, ensuring workflow efficiency and quality standards.

• Conduct quality audits, monitor call grading, and provide feedback to improve customer experience.

• Manage payroll, direct deposit processing, and employee scheduling.

• Train and mentor staff, fostering professional development and improved performance. Direct Care Worker – Faith Foundation Children’s Home July 2020 – Jan 2023

• Provided direct care and support to children, ensuring a safe and nurturing environment.

• Managed individualized care plans and maintained accurate documentation.

• Applied de-escalation techniques and CPI training to resolve conflicts effectively.

• Assisted with daily living activities while maintaining compliance with organizational and state guidelines.

Manager of Operations – All Pro Recovery

Oct 2014 – July 2020

• Oversaw daily business operations, including financial reporting, cash management, and payroll.

• Supervised and trained employees, ensuring adherence to policies and compliance standards.

• Handled blueprint analysis and OSHA safety requirements to maintain workplace safety.

• Improved efficiency by streamlining processes and implementing quality audits. Education

St. Charles West High School – St. Charles, MO

High School Diploma

Skills & abilities

• Leadership & Management: Employee training, team mentoring, workflow improvement, quality audits, de-escalation techniques.

• Operations & Administration: Payroll processing, direct deposit management, cash handling, financial reporting, call grading.

• Technical Proficiency: Microsoft Office Suite, spreadsheet management, data entry, blueprint analysis.

• Certifications & Training: CPI certified, LIMA Med. certified, OSHA training, Class E License, Certified Forklift Operator.

• Client & Care Services: Strong communication with clients, care plan management, conflict resolution, customer support.

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