Salesforce Admin/Dev with AI Focus and 6+ Years Experience

PROFESSIONAL SUMMARY:

Salesforce Certified Admin, Developer, and AI Associate with 6+ years of techno-functional experience supporting Sales Cloud and Service Cloud, specializing in end-user support, production incident resolution, and platform administration using ServiceNow, JIRA, and Confluence.

Skilled in building apps with Lightning App Builder, Aura, and LWC, including Visualforce integrations.

Expertise in Metadata components (custom objects, fields, profiles, workflows, triggers) using Metadata API.

Experienced in Service Cloud console, SFDX, mobile app integrations, Apttus QTC (CLM, CPQ).

Strong background in Salesforce setup, configuration, customization, data migration, and integrations.

Hands-on with Commerce Cloud, ServiceMax, SAAS, OBIEE, Seibel Reporting.

Deep understanding of security/sharing rules and CRM processes (Sales, Marketing, Customer Support).

Certified Salesforce Admin specialist, skilled in Aura Lightning framework and multi-cloud implementations.

Experienced with automated business processes (workflow rules, approval processes) and tools like Data Loader, Import Wizard.

Experienced in Salesforce Commerce Cloud (SFCC) implementations including D2C portals, API integrations (REST, SOAP, OCAPI), and Lightning Web Runtime (LWR/LWC) front-end development

Experienced in aligning Salesforce solutions with business strategy, ensuring measurable ROI through process optimization and automation

Strong experience writing bulkified Apex classes and triggers with 85%+ code coverage, following Salesforce governor limit best practices.

Strong exposure to Confluence, JIRA, ServiceNow for ticket management, documentation, and collaboration.

TECHNICAL SKILLS:

Force.com Technologies

Salesforce CRM, Lightning components, Sales Cloud, Service Cloud, Aura, CPQ, Community Cloud (Experience Cloud) Apex classes, Visualforce, Triggers, SOQL, SOSL, App Exchange, Process Builder, Standard objects, Workflow & Approvals, Reports & Dashboards, Analytic Snapshots, Case Management Automation, Custom objects, Sales Cloud, Health Cloud, Financial force, B2B Cloud, Cloud Craze, Apex Data Loader, Workbench, Salesforce Connect, Data Security, Azure.

Programming Languages

C++, Java, Apex, Java Script, CSS.

Web Technologies

HTML5, CSS3, JavaScript, WSDL and Web Services (REST and SOAP), Visualforce

Database

Oracle, MS SQL server, MY SQL, SOQL and SOSL.

ETL Tools

Data Loader, Salesforce-to-Salesforce, Litmus, Apex- Explorer, Informatica.

Tools

Git, JIRA, Copado, Visual Studio, Eclipse IDE, Force.com IDE, SQL Loader, SQL Plus, MS-FrontPage, MS Office Suite, iSql Plus,

Salesforce Tools

Eclipse - Force.com, Eclipse IDE Plug-in, Apex Data

Loader, Cloud Data wizard and GitHub for collaborative code review

Microsoft Tools

MS Office suite: Word, PowerPoint, Visio, Project, and Access.

CERTIFICATIONS

Salesforce Developer

Salesforce Admin

Salesforce AI Associate

EDUCATION

Bachelor of Technology in Computer Science from Parul University - 2018

PROFESSIONAL EXPERIENCE

TD Bank – Salesforce Developer Remote May 2023 – March 2026s

Designed and deployed Lightning Components and LWC, migrating standard/custom objects to Lightning.

Designed and deployed scalable Apex and Lightning Web Component solutions supporting high-volume data processing and automation across Sales and Service Cloud environments.

Implemented Sales Cloud, Service Cloud, and Community Cloud features, improving CRM efficiency.

Configured and customized Field Service Lightning (FSL) including service territories, work types, skills, and scheduling policies.

Configured and customized Certinia modules (PSA, Billing, Revenue Recognition). Built Certinia dashboards, Salesforce reports, and analytics for KPIs, revenue forecasts, and billing compliance.

Integrated Salesforce with Oracle ERP and external systems via REST/SOAP APIs.

Built community portals (customer, partner, support) using Community Cloud and Cloud Craze.

Created Certinia dashboards & Salesforce reports to improve project visibility and KPIs.

Developed Splunk dashboards & Dynatrace monitoring for Salesforce performance and API health.

Implemented automation with Flows and Approval Processes, reducing manual case handling time by 30% and improving SLA compliance

Authored knowledge articles, SOPs, and technical documentation in Confluence, improving onboarding and issue resolution.

Migrated legacy Process Builder automations to Flow Builder to align with Salesforce best practices and improve maintainability.

Delivered end-user training and optimized FSL mobile app for field technicians.

Verizon – Salesforce Admin/Developer New York, NY Jan 2020 – Mar 2023

Implemented Sales Cloud, Service Cloud, FSL, and Commerce Cloud for enterprise adoption.

Implemented FinancialForce PSA with Oracle ERP and Kronos. Customized Revenue Recognition, Billing, and PSA workflows, improving accounting accuracy. Developed Salesforce Commerce Cloud integrations for contract and revenue management.

Implemented Salesforce Commerce Cloud for D2C eCommerce, integrating with NetSuite and Oracle CPQ, and customized storefronts using LWC and LWR.

Customized FSL scheduling and mobile app, reducing SLA breaches by 15%.

Developed Lightning Process Builder workflows, Visual Workflows, and custom UI/UX.

Integrated Salesforce with NetSuite and Oracle CPQ, enabling seamless contract/revenue management.

Leveraged Splunk and Dynatrace to monitor Salesforce transactions and API latency.

Managed JIRA and ServiceNow tickets, ensuring SLA compliance.

Automated document generation with Conga Composer for billing and contracts.

Maintained Confluence documentation linked with JIRA, improving sprint visibility.

Supported end-user adoption and incident resolution for Salesforce Sales/Service Cloud.

HCL Technologies – Salesforce Admin/Developer Sunnyvale, CA Dec 2018 – Dec 2019

Developed custom Salesforce apps, Visualforce pages, and Aura Components for financial reporting.

Integrated Salesforce with NetSuite for financial and campaign data migration.

Built validation rules, workflows, and approval processes for automation.

Configured profiles, record types, page layouts, and SSO for secure user access.

Developed FinancialForce PSA enhancements with reporting and compliance solutions. Added billing and accounting operations focus

Collaborated with business stakeholders to gather requirements, managed JIRA tasks, and created BRDs.

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