Operations Support Specialist Remote (Hospitality/Management)
Resume:
Kennisha Crosby
Buford, Ga 30518
**************@*****.***
PROFESSIONAL SUMMARY
Talented, results-producing hands on Management Professional with a proven record of accomplishment in planning and leading comprehensive management strategies in support of business goals and objectives. Expertise in creating and executing successful marketing tools and programs by driving growth in targeted markets through strong leadership skills and team building strategies. Adept at communicating with owners, vendors, and consumers to coordinate overall management efforts.
20 Years Hospitality Hotel Management
Operations Management/Hotel Management/Property Management
Strategic Planning
Team Building & Management
Project Management obtaining Certificate of Occupancy
Creation and Enforcement of Hotel Rules and Regulations
Marketing
Media & Corporate Relations
Consumer Affairs
Accounts Payable/Receivable
Budget Preparation/Administration
Microsoft Word, Excel, Outlook
EDUCATION
Atlanta Metropolitan College
Business Administration minor Human Resources
2000-Atlanta, GA
PROFESSIONAL EXPERIENCE
JDH Developers 2013-2025
Director of Hotel Operations/Project Management/General Management
Traveled between GA, AL,TN FL, NC creating policies and procedures training General Managers and subordinate staff on hotel rules and regulations, proper phone etiquette, customer service, reports, budgets, hotel cleanliness, safety, and marketing.
Acquisitions conducted hotel takeovers on behalf of owners including but not limited to: training existing staff members and onboarding process
Construction created, lead, and executed plan to obtain Certificate of Occupancy for closed down hotel during by out. Met with owners, General Contractors, Fire Marshall, Code Enforcement, Architect, Structural Engineer and over saw all Contractors passing all inspections in nine (9) months. 135 room 3300 linear feet.
Dashiell Realty 2009-2013
VP of Hotel Operations/Regional Manager/General Manager
Traveled between three different states (AL, GA, SC) overseeing operations of hotel Offered successful ideas to help benefit company in daily operations of hotels and in revenue
Responsible for managing staff, budgeting, purchasing, scheduling, billing and deposits.
Manage all operational aspects of the organization i.e. budgeting, payroll, administration, funding, performance reviews, forecasting and P&L reports
Increased revenue from 2005 to 2009 by raising rates based on the economic value of economy
Sales/Marketing, direct bills, cold calls, outside sales, scheduled group reservations, booked banquet, and meeting rooms
Support Manager 2005-2009
Park Management Group
Crestwood Suite/Sun Suite Hotels
Atlanta, GA
Hired and trained managers and staff on computer system and company policies
Traveled to several states providing support to hotels managed by PMG
Created rates based on economic value of cities
Responsible for managing staff, budgeting, purchasing, scheduling, payroll, accounts payable and receivable, deposits, property assessments, performance reviews, forecasting and P&L reports
Sales/Marketing, direct bills, cold calls, outside sales, scheduled group reservations, booked banquet and meeting rooms
General Manager 2003-2005
Homestead Studio Suites
Atlanta, GA
Managed a staff of 25+ employees.
Trained employees on Winn Inn computer system, phone etiquette and customer service
Marketing, sales, payroll, billing, accounts payable and receivable, scheduling, deposits, purchasing, forecasting, P&L reports, and performance reviews
Raised EBITA margin $500,000 in 2004 compared to 2003 budget
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