Administrative Assistant with Operations Support Expertise

Pamela Lyles, Administrative Assistant

Battle Creek, Michigan 49015, United States, 301-***-****, ************@*****.*** PROFILE Detail-oriented Administrative Assistant with extensive experience in providing comprehensive support to project managers and enhancing operational efficiency. Expert in managing service requests, streamlining billing reports, and fostering strong customer relationships. Proficient in coordinating office functions, maintaining organized records, and improving inventory accuracy. Strong communication skills and a commitment to delivering high-quality work ensure exceptional service and support. EMPLOYMENT HISTORY

Jan 2023 – Aug 2023 Administrative Assistant, NVE, Inc. Delivered comprehensive administrative support to the Project Manager and GSA Building Manager service requests intake and data entry into the CMMS, coordinated technicians dispatch, and oversaw daily administration of work requests and preventative maintenance tasks. Fostered customer relationships and generated detailed reports.

• Assisted in all project implementation phases, enhancing efficiency.

• Supported external communications for the Project Managers.

• Provided exceptional customer service logging service requests.

• Maintain organized departmental files and information systems. Reason For Leaving: Moved to Michigan

May 2021 – Dec 2022 Branch Admin (Cashier), Thomas Somerville Oversee daily, weekly, monthly, quarterly and yearly reports. Manage cash drawer, process cash customer tickets, and incoming payments. Handle closing paperwork, credit card transactions, and deposits. Maintain petty cash box. Support annual inventory with preparation and counting. Aid in annual audit processes. – Streamlined reporting process, enhancing efficiency. – Reduced cash discrepancies through diligent drawer management. – Contributed to successful annual audits with thorough preparation. – Improved inventory accuracy by assisting in physical counts

Reason For Leaving: Accepted position closer to home. Oct 2018 – Apr 2021 Assistant Project Manager – Summit Facility Maintenance Oversaw Maximo service tickets and preventive systems. Assigned maintenance tasks to engineers, and electricians. Compiled daily and weekly maintenance reports for GSA. - Researched and procured supplies for maintenance staff. – Managed purchase orders and maintained accurate logs. – Prepared vendor proposals for GSA billing. – Coordinated and executed office celebrations and reconciled monthly credit card purchases. HSPD-12 On-Board Process

Reason For Leaving: Contract ended.

Apr 2017 – Jun 2018 Administrative Support Coordinator II - Johnson Controls, Inc. Provided administrative support to project manager, superintendent; and all subcontractors for Baltimore County Public Schools Energy Performance Phase III Contract. Processed contract requirements and expedite billing for financial forecast and project closeout documents. Managed correspondence, expedited billing for financial forecasts and project closeout documents. Managed correspondence, filed incoming mail, and maintained electronic files and physical project binders for all eighty schools. Cultivated relationships with BCPS, sub-contractors, and vendors.

• Streamline billing reports from subcontractors for accuracy.

• Complied and distributed monthly meeting minutes for stakeholders.

• Coordinated office supplies and reconciled transaction discrepancies. Reason For Leaving: Contract ended.

Pamela Lyles, Administrative Assistant

Battle Creek, Michigan 49015, United States, 301-***-****, ************@*****.*** Aug 2014 – Sep 2016 Administrative Service Representative – Smart Source Provided sales and operations with clerical and administrative tasks. Managed front office functions, screen phone calls, and directed to appropriate personnel. Welcome visitors, vendors, and contractors while delivering exceptional customer service. Assisted clients with Will-Call deliveries and pickups for rental equipment. Processed rental orders and analyzed delivery reports for accuracy. Monitored timesheets with ADP Portal for discrepancies and entered Paid Time Off hours. Reason For Leaving: No upward mobility. New position was more aligned with my background and more money. Nov 2010 – Mar 2011 Admin Assistant/Construction Quality Document Control - Skanska/Facchina Supported project team with comprehensive administrative functions. Managed daily inspection reports, material certifications, and various subcontractor documentation. Uploaded and maintained records in prepared files for audits and inspections.

• Streamline quality control manual updates.

• Ensured timely processing of payroll for 105 employees.

• Reconciled payroll discrepancies and maintained accurate records.

• Coordinated responses for NCR & NCN reports.

Reason For Leaving: Contract ended.

SKILLS Microsoft Office Expert Reporting Expert

Data Entry Expert Electronic Document Management Expert Customer Service Expert Communication Expert

Accounting Expert Problem Solving Expert

Project Coordination Expert Administrative Support Expert Inventory Management Expert Collections Intermediate ERP Intermediate SAP Intermediate

Prolog Intermediate CAD Intermediate

Primavera Contract & Construction Management Intermediate

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