Operations & Production Specialist with Cross-Functional Experience

Lakisha Hayes

Boston, MA ***** 857-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and adaptable operations professional with experience in pilot-scale bioprocessing, food service, and event support. Skilled in maintaining safety and quality standards, operating in fast-paced environments, and delivering strong customer service. Proven ability to collaborate with cross-functional teams, follow precise procedures, and support efficient operations while ensuring positive client and guest experiences. SKILLS

● Customer Service & Client Support

● Proven ability to collaborate with cross-functional teams

● Time Management & Multitasking

● Strong ability to assist diverse customers, explain information clearly, resolve issues calmly, and provide a positive experience in high-traffic settings.

WORK EXPERIENCE

Aramark, Boston, MA Sept 2024- Dec 2024

Food Service Worker

● Prepared ingredients and food items according to recipes and food safety standards.

● Cooked menu items efficiently in a fast-paced kitchen environment.

● Assembled meals accurately to meet quality and presentation standards. Delaware North, Boston, MA Sept 2023- June 2024

Event Usher

● Greeted guests, verified tickets, and directed attendees to assigned seating areas.

● Provided customer service by answering questions and assisting with event-related needs.

● Monitored crowd flow and ensured safety by enforcing venue policies and procedures. Motif Inc, Boston, MA Sept 2021- Feb 2022

Pilot Plant Operator

● Operated and optimized pilot-scale bioprocessing systems to produce structured cartilage and tendon analogs for plant-based and cultivated meat applications, ensuring consistency in texture, yield, and quality.

● Managed upstream and downstream processing activities, including media preparation, bioreactor monitoring, scaffold formation, and material conditioning, while adhering to food safety and GMP standards.

● Collaborated with R&D, quality, and engineering teams to troubleshoot process deviations, scale formulations, and improve production efficiency for commercial-ready meatless product components Tasty Burger, Boston, MA Sept 2021- Feb 2022

Crew Member/Cashier

● Provided friendly and efficient customer service by taking orders, handling cash and card transactions, and resolving customer concerns in a fast-paced environment.

● Prepared food items according to company recipes and food safety standards while maintaining cleanliness and organization of workstations.

● Collaborated with team members to ensure timely order fulfillment, accurate meal assembly, and a positive dining experience for guests.

EDUCATION

Roxbury Community College, Boston, MA December 2008 GED

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