Logistics & Courier Operations Professional

ERICA N. COLLINS

Logistics & Courier Operations Professional

***************@*****.*** 404-***-****

PROFESSIONAL SUMMARY

Detail-oriented logistics and operations professional with hands-on experience in time-sensitive deliveries, workforce training, administrative coordination, and customer service. Proven ability to manage urgent delivery needs, maintain strict deadlines, and support multi-location operations. Skilled in coordinating pickups and deliveries, handling critical documents, and optimizing routes for efficiency. Recognized for reliability, professionalism, and the ability to operate independently in fast-paced environments, making a strong candidate for courier contracts and logistics-based roles. CORE COMPETENCIES

• Time-Sensitive Deliveries & Route Efficiency

• Multi-Location Logistics Coordination

• Customer Service & Client Relations

• Training & Workforce Development

• Administrative Operations & Recordkeeping

• Dispatch Awareness & Task Prioritization

• Deadline Management & Accuracy

• Professional Communication

• Problem Solving & Adaptability

• Independent Work Execution

• Compliance & Confidential Handling

• Organization & Multitasking

PROFESSIONAL EXPERIENCE

QuikTrip — Atlanta, GA

Manager Trainer 2023 – Present

• Train and onboard new hires in a fast-paced, high-volume operational environment, ensuring understanding of procedures, safety standards, and performance expectations.

• Provide hands-on coaching to staff and leadership, improving efficiency, accountability, and consistency in daily operations.

• Support operational continuity by coordinating inter-store product transfers, picking up essential goods from neighboring locations and delivering them promptly to assigned stores.

• Execute time-sensitive pickups and deliveries while managing shift responsibilities, demonstrating strong time management and route awareness.

• Maintain compliance with company standards while adapting quickly to urgent operational needs.

• Strengthen team performance through structured guidance, communication, and real-time support. Self-Employed Cleaning Services — Atlanta, GA

Housekeeping Professional 2020 – 2023

• Managed independent service routes, scheduling and completing appointments within strict timeframes.

• Coordinated daily travel routes to maximize efficiency and meet multiple client commitments.

• Maintained consistent, high-quality service resulting in repeat clientele and long-term relationships.

• Demonstrated reliability, discretion, and professionalism in client-facing environments. Reliable Lighting Solutions, LLC — Atlanta, GA

Administrative Manager / Bookkeeping Assistant / Hiring Recruiter 2018 – 2023

• Coordinated time-sensitive delivery of payroll checks and financial documents, including overnight shipments to contractors across multiple states, ensuring strict bi-weekly payment deadlines were met.

• Managed outgoing mail, courier coordination, and document distribution with a high level of accuracy and accountability.

• Assisted with bookkeeping functions including payroll support, invoicing, expense tracking, and financial documentation.

• Led recruiting and onboarding processes, supporting workforce growth and operational efficiency.

• Maintained organized records and administrative systems to support daily business operations. COURIER & DELIVERY READINESS

• Reliable personal vehicle: 2019 Hyundai Tucson (well-maintained, courier-ready)

• Hands-on experience with time-sensitive pickups and deliveries

• Familiar with multi-location coordination and urgent delivery needs

• Strong ability to meet deadlines and manage routes efficiently

• Professional, dependable, and client-focused

CERTIFICATIONS

• OSHA Certification

• Bloodborne Pathogens Certification

• HIPAA Certification (In Progress / Pending)

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