Mystery Shopper Candidate with Customer-Service Focus

RAKESH SHARMA

******.*********@*****.*** 437-***-**** Collingwood, ON

PROFILE SUMMARY

Dynamic Operations Manager with a decade of global experience in luxury retail, food service, and hospitality. Specialized in driving operational excellence, exceeding sales targets, and leading teams. Skilled in reducing overhead costs by 15% and maximizing brand loyalty. WORK EXPERIENCE

Coffee Advisor — Nespresso (Nestlé) 2025 – Present

• Oversaw daily restaurant operations, enforcing adherence to Canadian health, safety, and quality standards.

• Serve as a brand ambassador by engaging customers through premium coffee tastings and high-end machine demonstrations to build long-term loyalty.

• Deliver personalized consultations, consistently exceeding daily sales and member registration targets.

• Maintain luxury boutique aesthetics and manage inventory via digital trade platforms. Food Service Supervisor — A&W Restaurant 2024 – 2025

• Drove annual sales growth through strategic local marketing and successful staff upselling strategies.

• Directed all daily restaurant functions, ensuring strict adherence to Canadian health, safety, and brand quality standards.

• Managed complex staff scheduling, inventory procurement, and detailed financial reporting.

• Mentored new hires, improving team speed and service accuracy, and proactively resolved customer concerns. Outlet Manager — Fiero! Pizzeria - Icebreakers 2019 – 2024

• Optimized kitchen-to-counter workflows and staff delegation to reduce customer wait times by 20%.

• Increased annual sales through strategic local marketing and implementing effective staff upselling protocols.

• Reduced overhead costs by 15% by optimizing supply chain and waste management systems.

• Managed full employee lifecycle, including recruitment, scheduling, and performance evaluations. Assistant Manager — New York Cafe 2018 – 2019

• Reduced customer wait times by 20% by optimizing kitchen-to-counter workflows and staff delegation.

• Coordinated mandatory health and food safety training to ensure 100% team compliance with international standards.

Retail Store Manager — Grofers Private Limited 2015 – 2016

• Managed full store operations and exceeded monthly performance KPIs through team motivation and visual merchandising.

EDUCATION

Bachelor of Science in Hospitality Studies — Pune University, India SKILLS

Staff Training & Development • Inventory Management & Optimization • Health & Safety Regulations Compliance CERTIFICATIONS

Advanced Food Safety Certification

SafeCheck, Canada

Serve Safe Certification

Serve Safe

LANGUAGES

English — Fluent

Hindi — Fluent

Marathi — Fluent

Punjabi — Fluent

Contact this candidate