Administrative Support & Case Management Professional
Resume:
Rashawna Cherry
***********@*****.***
Objective: Detail oriented administrative professional with strong organizational skills seeking a challenging role to contribute efficiency and support a dynamic work environment.
Experience
may 2025-Currently Employed
CAMBA (MICA,SPMI Population)
Provide care, Services and community linkages to targeted clients with severe and persistent mental illnesses.
Link, Coordinate, and advocate for mental health, substance abuse, medical and entitlement support services as well as other resources for 20 SPMI, culturally diverse clients while governed by DOHMH and DHS Regulations.
Conduct client housing program visits to investigate and troubleshoot IDL/ compliance issues and other concerns.
Complete reports and track client milestones, goals, and data in the ingenuity Database.
Advocate on behalf of clients with agencies, Property Management, and service providers
Escort clients to HRA appointments to ensure completions of benefits application, and compliance requirements
2023 – 2025
Platinum community care, supervisor
• Supervise and support a team of caseworkers in providing comprehensive case management services to migrant, asylee, or homeless individuals facing medical, behavioral, substance use, or social challenges.
• Advocate for clients by coordinating with community agencies, healthcare providers, and other support services to ensure access to necessary resources.
• Oversee case management processes, including client assessments, service planning, referrals, and follow-ups to promote wellness self-management and reduce emergency room visits or hospitalizations.
• Ensure compliance with facility rules, regulations, and program policies while educating clients on available services.
• Maintain accurate and confidential case records, including case notes, statistical reports, and documentation of client progress.
• Develop and facilitate workshops, team meetings, and training sessions to enhance service delivery and staff development.
• Handle crisis situations and coordinate emergency responses, including arranging medical services and interventions as needed.
• Collaborate with interdisciplinary teams to assess program effectiveness, identify service gaps, and implement improvements.
2020 – 2023
Assistant/Teachers assistant, the learning ladder
●Scheduled and coordinated all meetings, appointments, and inspections for supervisors, managers and staff.
●Worked to alleviate executive overload by handling all customer interactions for the company including walk-ins, email and phone interactions.
●Responsible for training and development of incoming staff.
●Worked to ensure quality service was delivered and addressed and resolved all customer issues in a timely manner.
●Maintain order and cleanliness of the environment daily.
●Track students' attendance and class schedule.
●Assist teachers with various tasks such as preparing assignments, making materials and plan activities, and informing parents of their children's progress.
●Help children adjust, learn and socialize and report to teachers of possible behavioral problems. Created strategic action plans between students and parents for follow up.
2017 – 2020
On-Site Provider, Blue Doves Daycare
●Cared for children ranging in age from 6 weeks to 12 years old
●Children in care included children with Autism, partnered with their specialist to continue learning exercises.
●Develop and implement lesson plans based on ages and abilities of children which included but not limited to reading, math, and writing.
●Balanced schedules to provide optimized rest, play and educational periods.
●Login children's meals daily into CACFP Kid Care to provide a weekly budget for meal plans.
●Maintained daily records of attendance, healthcare, checks and behaviors.
●Secured indoor and outdoor premises to ensure children under the care of the center were constantly monitored and cared for appropriately.
●Communicated with parents on noticeable opportunities and helped with correction.
2012 – 2017
Assistant, Tender touch
●Implemented and monitored activities centered on promoting learning and imitative play.
●Cared for children ages 2-12 years old.
●Scheduled time for meals and refreshments for children, accounting individual dietary needs and restrictions.
●Conducted art programs with children which provided facilities with decoration based on weekly and monthly focus.
●Sanitized all areas of recreation and rest to keep the facility up to standard
●Helped organize faculty discussions around learning opportunities for children on site.
Training
●CPR training Certified
●Special Needs- Autism 30 Hours Renewal Training
●5-hour health and safety training
Skills
●Customer service oriented
●Good communication and interpersonal skills
●Attention to detail
●Multi- tasking
●Ability to work well with others and independently
●Time management
●Problem Solving
References
Available upon request
Contact this candidate