Customer Experience & Occupational Therapy Specialist
Resume:
Megan Vaccaro
Customer Experience Specialist
***********@*****.***
Quincy, 02169, MA
https://www.linkedin.com/in/momspired?utm_source=share&utm_campaign=share_via&utm_content=profile&ut Dynamic Occupational Therapist with over 21 years of experience in diverse therapeutic environments. Expertise in conducting evaluations, creating actionable treatment plans, and collaborating within multidisciplinary teams to enhance patient care. Proven track record of improving student accessibility in schools and developing coping strategies for patients facing complex behavioral health challenges. Committed to applying strong interpersonal skills and a compassionate approach to optimize customer experience as a Customer Experience & Cashier Specialist.
WORK EXPERIENCE
Boston Public Schools
Boston, USA 12/2002 – 08/2021
Occupational Therapist
Conducted OT evaluations and provided school-based services for students from Pre-K through high school across general education, inclusion, substantially separate, and behavioral settings. Administered comprehensive standardized assessments, generating clear, actionable reports and treatment plans aligned with curriculum access and IEP goals. Collaborated as a core member of the special education team, engaging daily with classroom teachers, aides, SLP/PT/ABA specialists, and administrators. Participated in weekly Student Support Team meetings to assess high-risk and struggling students; completed targeted OT screenings and recommended classroom accommodations. Delivered services in inclusion, small-group, and one-on-one models based on student needs and least restrictive environment considerations.
Supported schools within low-income, high-need communities through trauma-informed, culturally responsive interventions.
Carney Hospital
Dorchester, USA 09/2000 – 11/2002
Occupational Therapist
Evaluated and treated patients in locked adult and adolescent psychiatric units through both group and one- on-one interventions.
Managed treatment for dual diagnosis and behavioral health conditions including substance dependence, ADHD/ADD, anxiety, eating disorders, bipolar disorder, depression, and schizophrenia. Focused on developing coping strategies, identifying stressors, enhancing ADLs and life skills, and setting goals for discharge readiness.
MEDITECH
Canton, USA 07/1999 – 09/2000
Implementation Specialist
Engineered the implementation of MEDITECH healthcare software for rehabilitation departments (OT, PT, Speech & Language) across multiple U.S. hospitals. SKILLS
LANGUAGES
English Native
Delivered on-site training, configured workflows, and provided go-live support tailored to each discipline’s documentation and reporting needs.
EDUCATION
University of New Hampshire
Durham, USA 09/1994 – 06/1998
Bachelor of Science - Occupational Therapy
Program development & implementation Standardized assessments & documentation Special education / IEP participation Autism spectrum & developmental disabilities Behavioral health & group therapy Pediatric to adolescent populations (Pre K through high school) Medical terminology & care coordination Hospital experience Developmental disabilities experience (mild to severe) Autism experience Special Education Medical terminology & record keeping Group therapy Behavioral health Use of EHR (electronic health record) Data collection Group training Mindfulness/wellness skill integration Remote work experience Collaboration with SLP/PT/ABA/classroom staff & families Communication skills Organizational skills Collaboration with families & outside agencies (i.e. DCF, Cradles to Crayons) CERTIFICATES
MA
Occupational Therapy License (OTR/L)
NBCOT
Occupational Therapist Certification
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