Entry-Level Customer Support Coordinator Candidate

Okereke Chinwendu Martha

Customer Service Representative

Remote (GMT+1) Available for Global Teams

+234********** **************@*****.***

Portfolio: https://canva.link/g999c0gsfcaxhcs

Professional Summary

Customer Service professional with 2+ year experience supporting clients across chat, email, and phone. Skilled in handling high-volume interactions, resolving issues quickly, and maintaining 95%+ customer satisfaction. Strong at guiding customers, explaining processes clearly, and improving response time by 20%. Comfortable learning new systems and supporting clients through end-to-end service journeys. Brings a positive, people-first attitude with strong attention to detail and organization.

Professional Experience

Customer Support Specialist

M7 Remote Jan 2024 – Present

● Reviewed 40–60+ daily customer interactions (chat, email, phone) to ensure service quality and accuracy.

● Maintained 95%+ CSAT, delivering consistent, high-quality customer experience.

● Resolved 85–90% of issues on first contact, reducing follow-ups and improving efficiency.

● Reduced response time by 20% by identifying workflow gaps and improving processes.

● Supported customers with account issues, inquiries, and service guidance in a clear and friendly manner.

● Escalated urgent and VIP issues within SLA, ensuring fast and effective resolution.

● Provided structured feedback to improve communication quality and team performance.

Virtual Assistant

M7 Remote Jan 2023 – Dec 2024

● Managed 30+ daily client interactions across email and messaging platforms.

● Maintained 100% accuracy in data entry, documentation, and task tracking.

● Improved task turnaround time by 15% through better organization and prioritization.

● Assisted clients with inquiries, updates, and follow-ups, ensuring smooth communication.

● Handled multiple tasks efficiently while maintaining attention to detail and consistency.

Core Competencies

● Customer Support (Chat, Email, Phone)

● Client Communication & Relationship Management

● Problem Solving & Issue Resolution

● Organization & Attention to Detail

● Travel & Booking Support (Trainable / Fast Learner)

● CRM Tools (Zendesk, Intercom)

● Google Workspace & Microsoft Excel

● Process Improvement & Workflow Optimization

● Time Management & Multitasking

● Written & verbal Communication

Education

University of Lagos – Marketing

Higher National Diploma

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