Senior Customer Support & Sales Executive resume

Curriculum Vitae

Munaweruddin Ansari

Summary

Profile: Male, Married

Nationality: Pakistani

Current Location: Karachi – Pakistan

Date of Birth: April 30th 1973

Current Position: Sr. Executive Customer Support/Sales

Company: Sea World (SMC-PVT) Ltd

Email ID: ************.******@*****.***

MOB NO: 0092-345-***-****

Driving License: Holding – Dubai (UAE) / Pakistan

Work Experience

April 2021 - Present SEA WORLD (SMC-PVT) LTD - UMA Group Karachi Pakistan

This company is active in Import Export of Sea Cargo in containers from Far East to South East Asia and the East Bound Service as well

Reporting to the Customer Support & Docs Manager

I am responsible for:

-All Import / Export shipments queries for the shipping lines Heung-A Line, UOE (United Ocean Express) and Alligator Shipping Co. NVOCC. Prepare all invoices and share with customers, attend all emails and customer phone calls. Also focusing to provide Intermodal Services.

Nov 2015 – Dec 2020 APL Pakistan / CMA CGM Group Karachi Pakistan Sr. Executive Customer Care

The company was active in all Import Export shipments via Sea b/w the Globe including Far East, Africa, South East Asia. Europe and USA. Reporting to Customer Care Manager, I was responsible for: Handling all Import Export Customer care matters, attending telephone calls, prepare daily bookings export to know number of TEUS secured. Further to handle (COD) change of destination shipments and (DIT) delay in transit shipments at transshipment port.

Jan 2009 – Sep 2014 COSCO Shipping Line Dubai – UAE Customer Service / Sales Executive

Focusing Export Sales and Cross Trade sales in order to achieve export targets 100 TEUS / month as individual, enhance customer list to improve company revenue and business, maintain customers onboard and give excellent customer service.

Apr 2000 – Dec 2002 British Airways Karachi Pakistan Customer Service / Accounts

Coordinate with all travel agents and compliance their queries to maintain onboard them. Also maintain Bank dealing including Cash / Cheque deposit and cut the receipts as well.

EDUCATION

Dec 2018 – Apr 2019 Pakistan Institute of Management (PIM) Karachi Pakistan

Professional Diploma in Marketing Sales & Distribution Management

May 1994 – May 1996 HSC in Science Group - Govt National College Karachi Pakistan

Major Subjects Physics, Chemistry, Math & Biology.

OTHERS CERTIFICATES

Mar 2010 – Jul 2010 Dubai Shipping Association Dubai - UAE Chartering

Nov 2019 Pakistan Institute of Management - PIM Karachi Pakistan Customer Service Excellence

IT Skills

Windows & Office Tools

MS Word, Excel and Power Point

Languages

Urdu Native

English Fluent

Arabic Level 2

References

Capt Imran Habib - Fleet Manager (MAG Container Lines) SHJ - UAE

Cell: +971-**-*******

Mr. Alvin Lucas – Head of Business Development (ECU Worldwide) KHI

Cell: +92-300-*******

Contact this candidate