Customer Service Specialist Seeking Opportunities
Resume:
MONIQUE ANDERSON
Belleville, MI *****
**************@*****.***
Professional Summary
Customer Service Representative with a proven track record of handling customer complaints and building strong relationships. Skilled in active listening and problem-solving to provide exceptional service. Proficient in data entry and adept at managing time effectively to meet deadlines. Achieved customer loyalty through excellent communication and product knowledge. Willing to relocate: Anywhere
Work Experience
Customer Service Representative/Cashier
Target-Canton, MI
January 2024 to Present
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Addressed customers courteously using suitable methods and problem-solving skills.
• Processed orders, returns, and exchanges in an accurate and efficient manner.
• Assisted customers with product selection by providing detailed information about available products and services.
• Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
Customer Service Representative (Remote)
Volkswagen-Auburn Hills, MI
April 2020 to March 2023
• Developed strong customer relationships and loyalty through effective communication.
• Utilized problem-solving techniques to identify solutions for complex customer inquiries.
• Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
• Referred unresolved customer grievances to designated departments for further investigation.
• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
• Made appropriate account corrections to resolve customer problems.
• Provided exceptional customer service to clients in fast-paced call center environment.
• Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
• Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.
• Monitored daily performance metrics such as call volume, wait times, resolution times.
• Tracked all incoming calls and emails from customers using appropriate software applications. Amazon Fulfillment Associate
Amazon Warehouse-Romulus, MI
September 2018 to July 2020
• Processed orders quickly and accurately, meeting all production deadline requirements.
• Performed quality control checks on outgoing shipments to ensure customer satisfaction.
• Collaborated with other warehouse staff to manage daily operations in a timely manner.
• Conducted regular inspections of packaged goods to identify any discrepancies in quality or quantity.
• Maintained cleanliness in the warehouse by sweeping, mopping, dusting, and disposing of waste materials appropriately.
• Adapted quickly to changes in procedures or policies within the organization.
• Implemented strategies to maximize productivity while minimizing errors during the packing process.
• Identified requested products by reading and forklifts, hand trucks, and pallet jacks. scanning pallet identification numbers.
• Packed customer purchases in bags or cartons. Disposed of damaged or defective items.
• Obtained merchandise from bins and shelves. Kept records on use and damage of stock and stock- handling equipment.
• Read orders to determine catalog numbers, colors, Referred to price lists to attach and change price and quantities of merchandise. tags on merchandise.
• Used ID tags, stamps, and electronic marking tools Recommended disposal of excess, defective, and to mark stock items. obsolete stock.
• Took inventory and examined merchandise to Provided assistance and direction to other identify items to be reordered and replenished. stockroom, warehouse, and storage yard workers.
• Kept records of out-going orders. Computed prices of items and groups of items.
• Determined proper storage methods, identification and stock location, based on turnover, environmental factors, and physical capabilities of facilities. Customer Service Sales Agent Team Leader
Associated community service-Dearborn, MI
May 2007 to October 2017
• Established a system of rewards and recognition programs for outstanding performers in order to motivate employees towards achieving goals.
• Trained, coached and mentored team members in customer service principles and techniques.
• Monitored calls for quality assurance purposes and provided feedback to staff members on performance.
• Drafted monthly performance reviews of team members based on individual objectives set forth by the organization.
• Monitored sales staff performance ensured that goals are met.
• Hired, train, and evaluated personnel.
• Developed methods and procedures to increase sales, expand markets, and promote business.
• Developed and implemented customer service policies and procedures to ensure customer satisfaction.
• Conducted regular meetings with team members in order to discuss challenges faced by them while performing their duties.
Restaurant Server
Starters bar and grill-Detroit, MI
September 2001 to April 2007
• Provided superior quality service to ensure highest satisfaction levels among guests.
• Exhibited proficiency in greeting guests, taking reservations, seating patrons, answering inquiries and providing information about the restaurant's offerings.
• Followed up on guest feedback after each meal served in order to identify areas for improvement.
• Performed cashier duties such as handling payments, issuing receipts and balancing cash drawers at end of shift.
• Utilized effective communication skills to take orders accurately and efficiently.
• Developed expertise in menu items, ingredients, preparation techniques and pricing.
• Consistently checked back with customers to ensure their needs were met throughout mealtime.
• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
• Informed kitchen of special dietary needs or requests, delivering personalized meal options.
• Displayed exceptional multitasking abilities while serving multiple tables simultaneously.
• Proficiently answered questions regarding wine selection and pairing suggestions for customers' meals.
• Effectively communicated special requests from customers to kitchen staff for timely execution.
• Delivered customer checks and securely processed credit card or cash payments.
• Resolved customer complaints and inquiries in a timely manner.
• Managed inventory of supplies including cutlery, linens, condiments and other necessary items.
• Assisted kitchen staff with food preparation tasks such as chopping vegetables or preparing sauces when needed.
• Informed customers of daily specials.
• Filled condiment, salt, and pepper, and napkin containers.
• Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
• Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
Education
HIGH SCHOOL DIPLOMA
Inkster high school-Inkster, MI
June 1998 to June 1998
Skills
• Retail sales
• POS
• Customer service
• Communication skills
• Sales
• Cash register
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