Customer service representative

Latosha Jones

Customer Service

Lynchburg, VA ***04 +1-434-***-**** ************@*****.***

Professional Summary

Personable, friendly and solution-oriented Customer Service with over 10 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, problem solving, time management and sales. Dedicated to customer loyalty and satisfaction.

Work Experience

DSP (Direct Support Professional)

Sebastian cares llc Lynchburg, VA

April 2025 to Present

• Provided direct care and support to individuals with disabilities in a residential setting

• Assisted residents with daily living activities such as bathing, grooming, and dressing

• Administered medication according to prescribed schedules and documented any changes or concerns

• Ensured the safety and well-being of residents by maintaining a clean and organized living environment Enviromental Specialist

Centra Health Lynchburg, VA

January 2023 to July 2025

1. Mops floors

2. Sanitize beds equipment

3. Dust

4. Sanitize the entire facility

Concierge

Liberty Ridge Senior Living Lynchburg, VA

October 2018 to May 2023

• Maintain updated knowledge of assets specific to the company’s needs.

• Greet all guest and confirm appointments, meals,transportation

• Provide excellent customer service and attention to detail.

• Maintain positive ongoing relationships.

• Maintain high ethical standards and professionalism.

• Multitask and prioritize as necessary to meet customer needs.

• Represent the company with integrity and dedication. Enviormental Services

Guggenheimer Health and Rehab Lynchburg, VA

August 2022 to January 2023

• Clean,

• mop,

• sweep dust,

• vacuum, and whatever else is required to keep the facility clean, and well sanitized. Head Housekeeper

Comfort Inn & Suites Lynchburg, VA

August 2016 to June 2022

• Lead housekeeping,

• relieve the executive housekeeper of all actual housekeeping duties day by day,

• maintaining a group of housekeepers, as well as myself,

• scheduling, etc

Customer Service Representative

Startek Inc Lynchburg, VA

November 2014 to July 2018

• Resolved escalated customer issues quickly to drive client retention.

• Assisted customers with completing quick and efficient sales transactions to guarantee high level of customer service.

• Consistently responded to customer service emails within standard window for optimal response.

• Resolved record-breaking [hundreds] of support tickets following major system malfunction within [hours], earning

[Kudos].

• Tier tech support provided troubleshooting techniques to customers with internet, phone, and tv services for a nationwide cable provider averaged up to 85calls a day

• Processed orders for a nationwide food delivery service Grubhub. That consisted of taking orders to be delivered from local restaurants to customers.

Security Officer

Securitas Lynchburg, VA

March 2017 to February 2018

• Inspected parking lot to verify vehicles were properly parked and displayed parking permits.

• Monitored and maintained control of crowds of over people during events.

• Monitored and secured three building entrances.

• Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.

• Oversaw premises to identify safety risks and ensure employee and visitor safety of Porter

Abm Lynchburg, VA

June 2016 to March 2017

• Notified building managers about needed repairs and replacement equipment immediately to reduce machinery downtime.

• Maintained inventory of all cleaning supplies.

• Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.

• Maintained clean and tidy appearance in guest areas, such as reception, waiting areas and hallways. Customer Service Representative

InService America Inc Forest, VA

October 2008 to July 2015

• Developed organizational filing systems for confidential customer records and reports

• As400 data within a ministry network

Education

CNA (certified nurse aide)

Raspberry hill training Forest, VA

October 2025 to November 2025

High school or equivalent

E C Glass High School Lynchburg, VA

September 2004 to June 2009

Skills

Sales Clerical experience Attention to detail Microsoft Excel Security Surveillance Loss Prevention Retail sales Sales customer service Basic math Data entry Customer Care CSR English Guest services Cash Handling Customer service Organizational skills Warehouse experience Conflict management Quality control Negotiation Handling customer inquiries Cash handling Cash register Typing Multi-line phone systems Time Management Front desk Customer retention Call Center Computer operation Problem-solving Computer Skills Greeting customers Cashiering Technical support Filing Team player Inventory control Microsoft Office Customer Support Retail Inventory

Certifications and Licenses

CNA

November 2025 to November 2027

Certified nursing assistant

Working with individuals who aren't capable

Driver's License

servsafe

security guard

cpr certification

first aid certification

Additional Information

Authorized to work in the US for any employer

Skills

Microsoft word,excel,spreadsheet,PowerPoint

Investigative skills Inventory control

Courteous demeanor Retail sales customer service

Sales expertise Adaptive team player

Problem-solving abilities High-energy attitude

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