Operation manager
Resume:
Lafayette Hills, PA
Philadelphia, PA
Phoenix Search
Philadelphia, PA
KAREN-LEE WALKER
Summary
Detail-oriented Data Entry and Customer Service professional with 10+ years of experience supporting high-volume administrative and client-facing environments. Proven ability to enter, verify, and maintain large datasets with 100% accuracy, meet strict deadlines, and handle sensitive information confidentially. Strong typing skills, excellent communication abilities, and advanced proficiency in Qualia software and Microsoft Office. Known for improving workflow efficiency and delivering exceptional customer service. Skills
Experience
Operations Manager
My Philly Abstract
Title Coordinator
IPP, LLC
Real Estate Agent
Realtopia
Operations Manager
Realtopia
Education
University of Phoenix
Associate of Business Management
Abington, PA, USA 267-***-**** ***************@*****.***
• High-volume data entry & accuracy
• Typing & document processing
• Data verification & quality control
• Microsoft Office (Excel, Word, Outlook)
• Qualia software proficiency
• Records management & confidentiality
• Customer service support
• Verbal & written communication
• Time management & multitasking
• Attention to detail
• Problem-solving skills
• Workflow improvement
• Adaptability
• Team collaboration
• Performed high-volume data entry of title, client, and transaction records, maintaining 100% accuracy and confidentiality.
• Verified and updated data across multiple systems to ensure consistency, compliance, and audit readiness.
• Responded to customer inquiries via phone and email, resolving issues and reducing follow-ups.
• Trained new employees on data entry standards, typing accuracy, and customer service procedures.
• Improved workflow efficiency by 20% through process optimization and reduced manual rework.
• Entered, reviewed, and maintained high volumes of title and property data in internal systems with strict accuracy requirements.
• Processed customer requests and documentation while meeting daily productivity and turnaround targets.
• Conducted data validation and error correction to prevent delays and customer escalations.
• Served as primary customer service contact, resolving order discrepancies and providing status updates.
• Generated reports and tracked deadlines using title software and Microsoft Excel.
• Maintained accurate client, contract, and property records across CRM and transaction systems.
• Entered and updated listing data, ensuring compliance with industry and brokerage standards.
• Delivered consistent customer service by responding promptly to inquiries and explaining transaction steps.
• Coordinated documentation between buyers, sellers, lenders, and title companies.
• Managed multiple transactions simultaneously while meeting strict deadlines.
• Executed high-volume data entry for search records, client files, and internal reports.
• Reviewed and verified data for accuracy, completeness, and formatting consistency.
• Handled inbound and outbound customer communications, resolving issues efficiently.
• Maintained confidential records in compliance with company policies and privacy standards.
• Improved data processing turnaround by standardizing data entry and typing procedures.
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