Mobile Phlebotomy Specialist and Front Desk Support
Resume:
Marshaya Johnson
Omaha, NE *****
*******************@*****.***
Authorized to work in the US for any employer
Work Experience
Mobile Phlebotomy Technician
The American Red Cross-Omaha, NE
January 2024 to Present
• Performed venipuncture for whole blood, platelet, and plasma collections in compliance with Red Cross, FDA, and OSHA guidelines.
• Traveled to mobile blood drive locations; assisted with setup, breakdown, and safe transport of equipment and supplies.
• Conducted donor eligibility screenings, including medical history review, vital signs, and health assessments.
• Provided donor care and monitored for adverse reactions, ensuring a safe and positive donation experience.
• Maintained accurate labeling, documentation, and chain of custody for blood products and donor records.
• Delivered excellent customer service, educating donors on the process and supporting retention efforts.
• Collaborated with team members to meet daily collection goals and uphold safety/quality standards. MEDICAL RECEPTIONIST
CSL Plasma-Omaha, NE
March 2017 to September 2019
CSL PLASMA
• Assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate.
• Performing health screening procedures such as blood pressure, pulse, weight, temperature.
• Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels.
• Explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
• Maintains confidentiality of all personnel, donor and center information.
• Be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
• Answer the telephone and answer callers' question or transfer call to appropriate staff member.
• Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leader or Supervisor of donor flow issues. EVENT SPECIALIST
Advantage Solutions-Omaha, NE
September 2014 to March 2018
• Interact in a friendly, enthusiastic, and outgoing manner with management and customers
• Generate brand awareness and positive product impressions to increase sales
• Assess customers' needs and interests to best recommend products
• Set up, break down, product preparation and sampling during in-store demonstrations
• Timely completion of all call reports, paperwork, and on-going training Education
PSYCHOLOGY
IOWA WESTERN COMMUNITY COLLEGE-Council Bluffs, IA
August 2012 to May 2013
HIGH SCHOOL DIPLOMA
OMAHA NORTH HIGH MAGNET SCHOOL-Omaha, NE
May 2012
High school diploma or GED
Skills
• Weight handling in the workplace
• Detail oriented
• Time management
• Ms excel
• Blood sampling
• Clinic experience
• Technical Support
• Greeting customers
• Medical Receptionist
• Driving
• Problem solving
• Faxing
• Powerpoint
• Marketing
• Microsoft Excel
• Human resources
• Live Chat
• Productivity software
• Automated blood collection system
• Blood collection tubes
• Butterfly needle venipuncture
• Phone etiquette
• Word
• Data entry
• First aid
• Microsoft Outlook
• Microsoft PowerPoint
• Upselling
• Customer support
• Hospital experience
• Medical office experience
• Home health
• Dispatching
• Office experience
• Information Security
• Travel planning
• Medical terminology
• Manual handling
• Customer service
• Microsoft Office
• Computer skills
• Laboratory experience
• Collecting samples for laboratory testing
• Technical Proficiency
• Phlebotomy
• Boutique hotel experience
• Medical billing
• Hotel and accommodations guest complaints handling
• Office management
• Heavy lifting
• Analysis skills
• Word processing
• Microsoft Word
• Centrifuge
• Etiquette
• Excel
• Customer relationship building
• Medical collection
• Windows
• Clerical
• Basic life support
• Outlook
• Hospitality
Certifications and Licenses
Driver's License
Additional Information
SKILLS
• Multi-Tasking Interpersonal Skills • Problem Solving and Analytical Thinking Receptive Learning Time Management • Professionalism
• Collaboration and Teamwork • Computer proficiency in MS Excel,
• Clerical duties (record keeping, faxing, PowerPoint, Word, and Outlook email, phone etiquette, etc.) • WPM- 40
• Communication
• Detail oriented
• Customer Service
Contact this candidate