Customer-Focused Benefit & Insurance Specialist

Paulette Jones

Benefit Specialist Insurance & Customer Experience Leasing & Housing Services

Las Vegas, NV

n ************@*****.*** n 702-***-****

Authorized to work in the U.S. Willing to relocate Open to Remote Roles Professional Summary

Customer-focused insurance and benefit professional with experience across Medicare Supplemental, Auto & Home Insurance, financial services, leasing, and high-volume call center environments. Strong background in regulated industries, member support, policy servicing, and customer retention. Core Skills

Medicare Supplemental Plans • Auto & Home Insurance Support • Benefits Verification • Policy Servicing • High-Volume Call Centers • Customer Retention & De-escalation • FHA & Fair Housing Compliance • Documentation & Records Management

Professional Experience

Customer Care Representative – Medicare Supplemental Plans Anthem (Elevance Health) Ended May 2024

Provided inbound customer support for Medicare Supplemental members, including benefit explanations, eligibility verification, and coverage inquiries while maintaining HIPAA compliance. Customer Service Representative – Auto & Home Insurance Foundever Sep 2025 – Oct 2025

Supported policyholders with auto and home insurance inquiries, billing, and policy updates in a fast-paced call center environment.

Customer Service Representative – Financial Services Sunbit Financial Services Dec 07, 2025 – Feb 02, 2026 Handled customer inquiries regarding consumer financial products, payments, and account servicing while meeting strict compliance and quality standards.

Independent Contractor – Driver

Uber May 2024 – Present

Provide safe, reliable transportation services while maintaining high customer ratings and platform standards. Leasing Agent (Multiple Apartment Communities)

Career Strategies – Las Vegas, NV 2016 – Feb 2018 Delivered five-star leasing services for family housing communities with strong knowledge of FHA and fair housing regulations.

Education

Some College

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