Senior Tech Support & IT Infrastructure Lead

Trilok Kumar Chouhan Mob: 992-***-****

*****-**************@*****.***

A result oriented professional with 10+ Years of experience in Hardware/Networking Implementation &Support. Career Time-Line:-

Working as a Asst. Manager -Tech for Extramarks Education India Pvt. Ltd. from September 2016-Till Date.

Founder of Sunny Infotech From May 2012–July 2016.

Worked as Sr. Technical Support Engineer for DEV Information Technology Pvt. Ltd.,Kota from April 2009- April 2012.

Core-Responsibility (Extramarks Edu. Ind. Pvt. Ltd.):-

● Provinding offsite as well as onsite support to more than 320 Smart Classes of 30+ Schools spread across 7 Cities of South Rajasthan.

● Scope Includes Planning and execution of implementation plan for smart classes

● Providing Support on the New Patch/Fix Deployment

● Preparing and Publishing Dashboard to the Senior Management

● Following up with the clients for the Revenue Collection

● Coordinating with internal team and external vendor for successful implementation

● Managing Team of Support engineers for the resolution of any issues at client site

● Handholding and trainning to the Client team.

● Supporting Business Team in closing the commercial formalities

● System Assembling and Fixes

● AD Activation and Support

● Provides training to new joinee for resolving Level 1 issues

● Implementation of any new application and Antivirus

● Preventive Quarterly Maintenace of systems

● Hardware Inventory Audit

● Network Device Setup and troubleshooting

● Participating in Internal meetings.

Operating System Exposure:-

● Windows 10, Windows 8, Windows 7 and Windows Xp

● Linux 7.4 and Linux 5.4

Reporting Application Exposure:-

MS Word, MS Excel,MS Powerpoint.

Tux Paint, Interactive Tools.

Certification and Accomplishments

1 Year Diploma in Computer Hardware & Networking from Master Mind Computer, Kota .

Certificate of Appriciation from Client

Educational Qualification:-

● Class X from RBSE Board in 2002

● Class Xll from RBSE Board in 2004

● BA From Kota University in 2007

● MA From Kota University in 2011.

Linguistic Proficiency:-

● English, Hindi,Rajasthani,Urdu

Declaration: - I do hereby declare that the Statements made above are true & correct to the best of my knowledge & belief.

Trilok Kumar Chouhan

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