House Parent and Customer Service Professional

Leticia Ramirez

El Paso, Texas *****

915-***-**** *****************@*****.***

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Work history

08/2019 - current

House parents

West Texas Boys Ranch - San angelo texas, Tom green

Oversaw daily operations to achieve high productivity levels.

Give out medication to our boys, feed them breakfast lunch and dinne. Take them to Dr.appointment, counseling appointment, take and pick up boys from school. Or any other activities they might have.

I have TBRI training

Transportation training

Neglet and abuse training

Satori

CPR

Psychotropic medication

Normalcy training

Trauma and Trauma informed care

Mental health FiRay aid

Talk save lives! Suicide prevention

07/2015 - 08/2019

Customer Service Representative

Full beauty brands - El paso texas, El Paso

Managed high volume of inbound calls for quick resolution of customer issues.

Assisted customers with complaints, payments and reta services

Assisted customers with varying questions using product knowledge and service expertise.

05/2014 - 04/2015

Customer Service Representative! Cashier

Walmart - El Paso texas, El Paso

Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.

Skills

Team building

problem solver

customer service

cashier

Education

GED

Hiset Georgia

Accomplishments

Accomplished all my training I needed for House parent

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