Detail-Oriented Data Entry & Customer Support Pro
Resume:
LEISA ANWAR
****************@*****.*** 516-***-**** Valley Stream, NY 11580 WWW: Bold Profile
Adept at elevating customer experiences, I leveraged my problem-solving and Microsoft Office expertise at CWCRINC to significantly enhance client satisfaction. My friendly demeanor and meticulous attention to detail have consistently fostered positive outcomes, making me a valuable asset in any customer-focused role.
Customer Service Problem-Solving
Attention to Detail Microsoft Windows and Office
Organizational Skills Active Listening
Help Desk Support Friendly and Patient
Empathy Display Call center experience
Complaint Handling
Jan 2018 - Mar 2024
Experienced Customer Service
Support
CWCRINC - Valley Stream, NY
Acted as liaison between customers and internal
departments, facilitating resolution of complex issues.
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Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
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Developed comprehensive understanding of company
policies and procedures to effectively assist customers with diverse requests.
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Built strong relationships with clients, through
personalized service.
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Reduced wait times for callers by implementing effective call routing strategies based on availability or expertise within the team.
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Achieved swift problem resolutions by employing strong critical thinking and analytical skills during customer interactions.
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Managed high call volume, maintaining professionalism and efficiency under pressure.
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Maintained detailed records of customer interactions, tracking progress toward resolution and documenting any necessary follow-up actions.
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PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Jun 2006 - Apr 2014
Mail Carrier
USPS - Cedarhurst, NY
Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
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Distributed mail on foot to residences and businesses, delivering to approximately 450 customers per shift.
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Followed Postal Service policies and procedures to maintain integrity of mail and protect customer
information.
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Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
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Was always a team player to work extra shifts when needed.
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Used portable devices to maintain system records by scanning items delivered to homes and businesses.
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Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
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Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
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Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
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Displayed professionalism when interacting with
customers at their homes or businesses while delivering their mail promptly and courteously every day.
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Offered friendly and efficient service to customers, handled challenging situations with ease.
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Communicated customer complaints, requests, and
feedback to company management for swift resolution.
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Directly interacted with customers to deliver mail, packages, and ordered goods.
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Enhanced customer satisfaction with timely and
accurate mail delivery to both residential and
commercial addresses.
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Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.
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Jan 2000 - May 2006
Head Teller Customer Service
First National Bank Of Long Island -
Rockville Centre, NY
Balanced cash drawers consistently at end-of-day
without discrepancies, ensuring accuracy in all
transactions processed throughout the day.
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Oversaw currency shipments and deposits while
adhering to strict safety guidelines.
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Replenished ATM funds in empty canisters prior to
validation process.
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Managed high-volume cash transactions daily,
maintaining accuracy and efficiency under pressure.
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Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
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Answered inquiries regarding checking and savings
accounts and other related products.
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Introduced customers to other bank team members to help meet financial needs.
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Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
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Provided support during audits, gathering necessary documentation and demonstrating compliance with
internal controls.
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Created teller schedule to keep weekly and weekend shifts properly staffed.
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Enhanced customer satisfaction by providing efficient and accurate transaction services.
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Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
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Strengthened client relationships through exceptional service and proactive identification of financial needs.
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Streamlined teller operations for improved productivity, implementing organized cash drawer management
procedures.
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Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
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Provided customers with appropriate literature on
banking products and services.
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Jan 1992 - Jan 2001
Gate Service Agent
American Airlines - JFK
Managed boarding pass distribution to ensure an
organized boarding process.
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Provided exceptional customer service in high-pressure situations, maintaining professionalism under tight deadlines.
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Verified identification documents, maintaining strict security protocols at all times.
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Collaborated with airline personnel to resolve passenger concerns, demonstrating excellent problem-solving skills.
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Established rapport with frequent travelers, offering personalized assistance as needed.
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Maintained a safe and secure environment for
passengers through thorough pre-boarding checks.
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Updated passenger records in reservation system
accurately and promptly after any changes or requests.
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Rebooked passengers on alternative flights when
necessary due to cancellations or overbooking
situations.
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Maintained cleanliness of gate areas, creating a
welcoming environment for passengers.
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Facilitated communication between pilots, ground crew, and passengers during delays or unexpected events.
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Assisted customers with special needs, ensuring their comfort and ease of access to the aircraft.
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Enhanced customer satisfaction by providing timely and efficient gate services.
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Contributed to team success by efficiently handling multiple tasks simultaneously during peak travel periods.
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Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
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Associate of Science
Queens College Queens, NY
Jun 1990
High School Diploma
John F Kennedy Lane High School Brooklyn, NY
EDUCATION
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