Remote Customer Support & Data Entry Specialist

Cornelia Parker

Raleigh, NC 984-***-**** ******.*****@*****.***

Professional Summary

Customer service professional with over 10 years of experience delivering exceptional support in healthcare, utilities, and technology environments. Certified EHR Specialist and HIPAA-compliant, recognized for resolving complex issues, educating customers, and consistently exceeding service expectations. Adept at multichannel communication, process improvement, and building lasting client relationships.

Skills

• Conflict Resolution & Problem-Solving

• Active Listening & Empathy

• Multichannel Communication (Phone, Email, Chat)

• Billing & Account Management

• CRM & EHR Systems (Allscripts PM, Allscripts Pro)

• Data Entry & Administrative Support

• Technical Troubleshooting

• Patient Registration & Healthcare Compliance in a Remote and Call Center setting

Work Experience:

ColliCornela LLC – Remote Customer Support Agent (contracted) Texas Electric Co. 08/2022 – 10/2025

• Assisted 100+ customers weekly with new service setup, billing, and outage resolution

• Guided customers through account management, auto-pay setup, and understanding electric usage

• Educated customers on savings programs, increasing package sales by 15%

• Helped customers access financial aid and manage payment challenges

• Promoted and sold protection packages, enhancing customer satisfaction and retention

AdHere Health Rx – Administrative Support Associate Cary, NC 01/2020 – 02/2022

• Entered and updated patient data for Medicare/Medicaid enrollments

• Scanned and processed prescriptions using pharma software

• Supported administrative staff and managed patient communications

• Mailed educational materials to patients, improving medication adherence

Conduent Call Center – Customer Service Specialist United Health Care/Blue Cross Blue Shield Raleigh, NC 06/2017 – 07/2019

• Answered inbound and outbound calls, ensuring client satisfaction

• Clarified benefits, resolved billing issues, and processed payments

• Guided customers through online account access and troubleshooting

• Helped with claims, PCP selection, and specialty referrals

L & E Consultants – Technical Support Agent

Raleigh, NC 09/2015 – 03/2017

• Resolved customer technology issues in a virtual call center

• Troubleshot software, hardware, and account access problems

• Guided customers through application menus and email troubleshooting

ColliCornela LLC – Remote Customer Service Specialist (contracted) Florida Electric Miami, Fl 11/2006 – 02/20017

• Demonstrated expertise in electric utility customer service

• Including call handling, service setup and termination

• Payment processing, billing support, and energy saving guidance

• Proven ability to resolve issues efficiently, educate customers and deliver outstanding service in a fast-paced environment

St. Johns Riverside Hospital – Registrar (ER/Outpatient/Ambulatory) Yonkers, NY 09/2002 – 08/2005

• Registered patients and verified eligibility for emergency and outpatient services

• Coordinated with departments for authorizations and billing

• Educated patients on financial processes and collected payments

• Ensured compliance with HIPAA and healthcare regulations

Certifications:

• EHR Specialist, NHA (Certified 11/2014)

• HIPAA Certification (#1593511, Effective 10/2025 – 10/2026)

• BBP Certification (ID #NOF-1761066354-3512-129632, Effective 10/2025 – 10/2026)

Education:

• Wake Technical Community College, Raleigh, NC

Certified in Electronic Health Records Specialist, 11/2014

• Pace University, White Plains, NY

Certified in Computer Science and Information Systems, 01/2002

• Charles E. Gordon High School, Yonkers, NY

Graduated June 1987

Contact this candidate