Patient Coordination & Front Office Specialist

Jackelyn Yanez

Dr. Yash Plastic Surgery – Dallas, TX

**/** – Current

Dallas, Texas 75208

214-***-**** *************@*****.***

Patient Coordination & Surgical Scheduling

Plastic Surgery Front Office Operations

Payment Collection & Financing Discussions

HIPAA Compliance & Confidentiality High-

Volume Phone & Text Communication

Customer Service & Patient Relations

Calendar Management & Multitasking

Electronic Records & Administrative Support

Professional Written & Verbal Communication

Bilingual: English & Spanish

Detail-oriented Plastic Surgery Receptionist with hands-on experience in a fast-paced cosmetic surgery practice. Proven ability to manage high call volumes, collect payments, and provide exceptional pre- and post-operative patient support. Known for strong communication skills, professionalism, discretion, and a patient-centered approach while maintaining strict confidentiality and HIPAA compliance. Core Skills

Work History

Professional Summary

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Plastic Surgery Receptionist

Software/Systems

•Symplast (EMR)

•Scheduling Software

•Microsoft (Excel, Outlook)

•Clover (POS)

•Hubspot (CRM)

•Sakari (Online Communication)

•Document Scanning & Digital Filing Systems

•Serve as the primary point of contact for prospective and existing cosmetic surgery patients, delivering a welcoming and professional experience.

•Manage high-volume inbound and outbound phone calls, texts, and emails related to consultations, procedures, pricing, and post-operative care

•Coordinate surgical follow-ups while maintaining organized provider calendars.

•Collect payments, review financial responsibilities, and explain financing options in accordance with office policies.

•Educate patients on surgical timelines, pre-op instructions, post-op care, and recovery expectations.

•Maintain accurate and up-to-date patient records while adhering to HIPAA and confidentiality standards.

• Data entry and maintaining accurate records.

• Experience with Excel, Outlook & Word

• Worked independently and as part of a team.

•Adapted quickly to new systems and procedures.

•Created and maintained spreadsheets to track tasks and deadlines. Education

HighSchool Diploma

Sunset High School – Dallas, TX

Graduated: 05/2021

Scissors & Scotch – Dallas, TX

01/2022 – 11/2024

•Managed front desk operations, including client check-in, scheduling, and phone support

•Handled incoming calls, emails, and in-person inquiries in a professional and service-oriented

manner.

•Scheduled appointments and coordinated calendars to optimize daily operations

•Maintained accurate records and handled sensitive client information with discretion

•Delivered consistent, high-quality customer service to build client trust and satisfaction

• Collaborate closely with surgeon, medical staff, and administrative teams to ensure smooth daily operations.

•Resolve patient concerns and questions with professionalism, empathy, and attention to detail

•Responsable for managing and coordinating videographer for surgery/patient content .

•Experience proactively engaging with customers through outreach via phone or email. Receptionist

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