Customer Service Specialist with 12+ Years Experience
Resume:
Amanda Wehrle
Gays, IL *****
**************@*****.***
Professional Summary
Dedicated and results-driven Customer Service Representative with over 12 years of experience in a customer service environment. Adept at managing customer inquiries, resolving issues efficiently, and maintaining high customer satisfaction rates. Proven ability to handle customer service with professionalism and empathy. Proficient communication skills, organization and an ability to multi-task, as well as a commitment to continuous improvement. Seeking to contribute to the success of your company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Delivery Driver, Doordash
Door Dash, Uber & Spark Driver-Mattoon, IL
August 2023 to June 2025
Independently provided services to clients by shopping and delivering online orders efficiently within an acceptable time frame and with exceptional customer service being a priority.
• Ensured the safe handling and transportation of fragile or perishable items
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Cultivated positive relationships with regular customers through friendly interactions Cashier/Customer Service
Dollar General-Windsor, IL
April 2022 to August 2023
Cashier/customer service
Opening and closing of store.
Money handling and bank deposits
Problem solving, multi-tasking
Truck duties and organization
• Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
• Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
In Home Caregiver
self employeed-Gays, IL
May 2019 to July 2022
Live in care provider for a dementia patient. Provided all daily living needs as well as handling all doctor's appointments and shopping.
• Provided companionship and emotional support, engaging in meaningful conversations and recreational activities to enhance clients' mental and emotional well-being
• Advocated for clients' rights and needs, ensuring they received appropriate care and services within the home environment
• Assisted clients in engaging in social and recreational activities, promoting a sense of purpose and connection
Remote Customer Service Representative
Heartland Dental- Effingham Support Office-Effingham, IL November 2021 to April 2022
• Managed a high volume of incoming calls and emails from remote customers, consistently meeting or exceeding performance metrics for response time and customer satisfaction
• Provided exceptional customer service and support to remote customers, ensuring their needs were met and issues resolved in a timely manner
• Effectively managed angry or dissatisfied remote customers by actively listening to their concerns, empathizing with their frustrations, and finding suitable solutions that exceeded expectations whenever possible
Education
Some college in Human resources with a concentration on drug and alcohol rehabilitation
Post University-Waterbury, CT
August 2020 to September 2022
Certificate in General office skills
Lakeland College-Mattoon, IL
April 2005 to September 2005
Skills
• Store Ordering (4 years)
• Planograms (5 years)
• English (10+ years)
• Attention to detail (10+ years)
• Truck Receiving (5 years)
• Microsoft Word (3 years)
• Teamwork (10+ years)
• Sales (6 years)
• Multitasking (10+ years)
• Caregiving (5 years)
• Cleaning Experience (10+ years)
• Cash handling (10+ years)
• Home Care (5 years)
• Shipping & receiving (3 years)
• Driving (10+ years)
• Problem solving (5 years)
• Inside sales (10+ years)
• Customer service (10+ years)
• Stocking (10+ years)
• Meal Preparation (10+ years)
• Communication skills (10+ years)
• Delivery driver experience (5 years)
• Microsoft Excel (3 years)
• POS (10+ years)
• Alzheimer's Care (5 years)
• Materials handling (10+ years)
• Basic math (10+ years)
• Assistant management (4 years)
• Warehouse experience (3 years)
• Phone etiquette (8 years)
• Inbound call services (4 years)
• Pricing and Markdowns (5 years)
• Cash register (10+ years)
• Retail sales (10+ years)
• Dementia Care (5 years)
• Organizational skills (10+ years)
• Supervising experience (4 years)
Certifications and Licenses
First Aid Certification
Driver's License
May 2022 to August 2024
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