Versatile Technical Professional with 29+ Years Experience

Xavier Chisley

Fort Washington, MD 202-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Dependable and results-driven technical professional with over 29 years of experience in telecommunications and security operations. Proven expertise in field operations, technical support, dispatch coordination, and team leadership. Recognized for reliability, strong work ethic, and consistent delivery of high-quality customer service. PROFESSIONAL EXPERIENCE

Comcast – Washington, DC Metro Area

Lead Technician / Technical Support Center (TSC) June 2001 – June 2025

• Installed, repaired, and maintained residential cable and internet services in compliance with quality and safety standards

• Mentored and supported field technicians, improving performance and technical proficiency

• Three-time Technician of the Year award recipient for excellence in quality and customer service

• Provided real-time technical troubleshooting and guidance to field technicians via phone

• Managed technician dispatch workflows and monitored job progress to ensure timely completion

• Acted as a liaison between technicians, customers, and operations teams

• Improved first-call resolution rates and reduced repeat service visits American Protective Services (APS) / Pinkerton Burns Security Security Guard / Site Supervisor

• Provided security coverage for high-profile sites including 1001 Pennsylvania Ave, NW and DC Cablevision

(Comcast/Xfinity)

• Patrolled 14 floors and surrounding perimeters to ensure safety and compliance

• Prepared detailed incident reports and Daily Activity Reports (DARs)

• Supervised personnel, coordinated schedules, and ensured adherence to site procedures

• Demonstrated leadership and reliability, leading to recruitment into Comcast KEY ACHIEVEMENTS

• Technician of the Year Award (3x)

• 24 years of continuous service with Comcast

• 10 years of remote technical support experience

• Promoted to Site Supervisor with APS

EDUCATION

Frank W. Ballou High School – High School Diploma, 1996 Prince George’s Community College – College Coursework Online coursework completed through Phoenix and Arizona Universities SKILLS

Technical Troubleshooting & Diagnostics • Remote Technical Support • Network Connectivity & Signal Testing • Customer Service & Conflict Resolution • Team Leadership & Mentorship • Dispatch & Workflow Coordination

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