Hardworking Phlebotomist with Customer Focus
Resume:
Lashawn R. Baachas
Frederick MD 21703
Email: ********@*****.***/ ***********@*******.***
OBJECTIVE
To obtain a position in a dynamic organization that enables me to utilize my strategic thinking skills, and effective leadership abilities, while advancing in my career.
WORK OF EXPERIENCE
2023- present
LabCorp
222 Catoctin CIR SE,
Leesburg, VA 20175
Phlebotomist
Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Maintain patient and specimen information logs
Provide superior customer service to all patients
Administrative and clerical duties as necessary
2022- 2024
Meritus Healthcare
11116 Medical Campus Rd,
Hagerstown, MD 21742
Phlebotomist
Responsible for efficiently and accurately performing blood draws and transfusions on blood donors and patients.
Preparing patients before drawing blood
Explaining blood draw procedures to patients and answering any questions about the process
Following all health and safety protocols and procedures to maintain sanitary work areas
Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes
Verifying patient information and labeling blood samples properly
Accurately updating patient information in the organization’s database
Helping nervous or frightened patients remain calm during blood draws
Working with supervising Physicians and following their directions at all times
2021-2023
R80 (Compounding)
202 Perry parkway STE 1,
Gaithersburg, MD 20877
Lead Pharmacy technician
A full-service compounding pharmacy, specializing in both sterile and conventional medication preparations for patient specific use. We compound a variety of highly specialized formulations for various medical disciplines and our staff consists of only the most advanced qualified registered pharmacists, doctors of pharmacy, and certified compounding pharmacy technicians.
2022-2022
Personal doctors (R80)
202 Perry parkway STE 1,
Gaithersburg, MD 20877
Phlebotomist/ clinic manager
Sign up customers for our program, check vitals, administer blood drawings for testing, administer our potent energy boasting injectable, making suitable appointments to fit the customers lifestyle and handling any billing issues.
2019- 2021
Maryland CVS pharmacy, L.L.C
12825 Wisteria Dr,
Germantown, MD 20874
Shift Supervisor RX
a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Function: 1. Management Work effectively with store management and store crews • Supervise the store’s crew through assigning, directing and following up of all activities • Effectively communicate information both to and from store management and crews 2. Customer Service • Assist customers with their questions, problems and complaints • Promote CVS customer service culture. (Greet, offer help, and thank) • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers • Maintain customer/patient confidentiality 3. Merchandise/Presentation • Price merchandise • Stock shelves • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise • Execute the display and maintenance of off-shelf merchandise · Reset departments following POGs and pharmacy technician.
2018- 2021
Just Divine Home Care Agency LLC
23219 Stringtown RD STE. 235
Clarksburg, MD 20871
CNA/GNA Caregiver
I assist elderly patients with handling daily tasks such as grooming, bathing, toileting, feeding, walking, doctor visits, medications and dressing. I also assist with household duties such has cleaning and cooking.
2012 – 2018
Knight Management Company (McDonald’s)
12982 Middle Brook Rd.,
Germantown Md 20874
Manager
Performance of having a great visit of variety of customers to meet their standards of a fast food restaurant, which includes; a clean lobby, fast and friendly service with the crew of about 13 associates on the shift I manage, as well as managing food, prep, and money transactions such as refunds, fixing customers' orders as they desire, their change in order due to cashier associate that it was taken by. I also manage truck order and shipments making sure we have the materials we need to successfully run my shifts, along with doing inventory for other truck orders and shipments for future items and materials I know we may need. I also manage registers by making sure the cashier associate counts their register before and after their shift in addition I manage the safe by making sure the money is correct in the register before giving to cashier associates on my shift.
2015 – 2016
Roy Rogers
12907 Middle Brook Rd,
Germantown, MD 21084
Customer Service Representative
Take customers' orders as they desire, service and communicate with customers to satisfy their needs and wants. I also did suggest sells and successfully met the standards of offering missing items such as deserts, shakes etc. I also had to maintain a fixing bar with varieties of choices lettuce, tomatoes, onions and pickles. Which had to be freshly cut and layout. I also did restock which was items that had to be replace for a fast food rush.
2016-2017
Reliance Nursing Service
22942 Spicebush Drive
Clarksburg, MD 20871
GNA/CNA
To help promote quality of daily living. I perform mild housekeeping such as cleaning, cooking, laundry. As well as feeding,bathing. I also gave patients their prescribed medications,I also do patients reviews such as their performance weekly for process due to the medications due to their today and next day health routine .
04/22/2016 to 04/24/2016
NMS health care
4011 Randolph RD.,
Silver Spring, MD 20902
GNA/CNA
To help promote quality of daily living. I perform mild housekeeping such as cleaning, cooking, laundry. As well as feeding,bathing. I also gave patients their prescribed medications, I also do patients reviews such as their performance weekly for process due to the medications due to their today and next day health routine.
2008 – 2009
Telecommunication
Barnet St.,
Montego Bay, Jamaica
Telemarketer
Communicate with customers regarding their credits, mortgages and medications. Help customers maintain their payments; therefore they would avoid foreclosures and late payment fees.
2007 – 2008
Green Pond Primary & Jr. High Sch.
Montego Bay, Jamaica
Teacher
Teach sixth grade Students develop a better understanding in English, Mathematics, Religious Education, Science and Social Studies. Encourage Student to read more and to get involved within their community.
EDUCATION
2022-2022
#1 Phlebotomist training program Llc
1800 n Charles street, Baltimore md 21201
Phlebotomy Technician License/ Certificate
2018-2019
CVS
12825 Wisteria Dr, Germantown, MD 20874
Pharmacy technicians License
2016- 2016
Cambridge school of nursing
431 N Frederick Ave, Gaithersburg, MD 20877
Certified Nursing Assistance/ Geriatric Nursing Assistance License/ Certificate
2009 – 2015
Montgomery College
Rockville, Md.
Registered Nurse, Associate Degree
2007 – 2008
Irving School of Nursing
Montego Bay, Jamaica
Nursing Certificate
2003 – 2008
Harrison Memorial High
Montego Bay, Jamaica
High School Diploma
SKILLS
Familiar with Microsoft Office, Word Processing, Customer Service, Excel, Computerized, Accounting, Computer Typing, Healthcare provider management, Organization, Strategic Thinking, Effective Leadership, Shift Supervisor, Driving, Loyalty, Excellent Customer Service,Supervisor,Store Operations, Responsible, Maintenance, Pharmacy Technician, Home Care,Cna,Grooming,Bathing,Toileting,Dressing,Cleaning,Cooking,Nursing,Health Care, Mortgages, English, Mathematics, Religious Education, Science, Social Studies, Geriatric Nursing, Proactive, Customer Loyalty, Word, Trainer, Self-confidence, Training, Sales, Interviewing, drawing blood, administer shot, checking vitals
REFERENCES
shyniqua Mooney
******************@*****.*** +1-202-***-****
Jennifer bodkin
***********@*****.*** +1-703-***-****
Doctor Paula woods
*********@*****.*** 301-***-****
Cover letter
Lashawn R. Baachas
19520 waters road apt#1501
Germantown, MD 20874
Ph. 301-***-****
Email: ********@*****.***
Dear Sir/Madam:
In today's customer service-oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.
I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence and training them to build the sale by improving their people skills. It would be a pleasure to interview with you and I look forward to hearing from you soon.
Very sincerely,
Lashawn Baachas
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