Operations Leadership: Profitability & Team Transformation
Resume:
Amanda Buckman
****************@*****.***
Tracy, Ca 95377
A management position where proven decision-making and leadership abilities will be used to improve company productivity and profitability.
SUMMARY
Seasoned management professional, expert in steering innovative strategies that serve to generate revenues, build dynamic teams, and deliver ‘Red Carpet’ customer service to an increasingly demanding public. “Leading from the front” management style has been the catalyst for restoring morale, resurrecting demand client relationships, and instituting the type of transparent communication channels that build and sustain trust. Cited throughout career as a creative problem-solver, and calculated risk-taker; a change agent skilled in exposing inefficiencies, producing solutions and shaping the future of business. Growth-focused and inspired by the power of teams to deliver results.
EXPERIENCE
Allen Distribution- November 2025 to Present
Responsible for all aspects of operations and Account Management in client managed site. Responsible for ABD (Activity Base Drivers) as well as hourly drivers, transportation and maintenance. My main responsibility is the leadership of direct reports and drivers as well as the attainment of daily operational goals. Manage the performance of salaried employees as well as hourly paid employees and ensure compliance with policies and procedures. Collaborate with senior management and the client to determine their needs and expectations and operate the account to meet those demands. Analyze weekly and monthly P&L statements to determine account profitability and provide financial data and weekly operations reports to senior management. Performance monitoring/action planning/coaching, mentoring and development of salaried employees. Responsible for overseeing, maintaining and optimizing company fleet. Schedule preventative maintenance, coordinate repairs and manage vendors, minimize fleet downtime. Maintain records for audits and reporting. Update fleet records and documentation. Use of fleet management software (Samsara) for track vehicle location, usage and performance.
Ryder Last Mile- January 2024 to June 2024
General Manager
Overseeing the daily operations of the business, safety, managing personnel and resources, and ensuring the company meets its strategic goals. Developed and implemented long-term strategies for growth, market analysis, and competitive advantage. Created, managed, and optimized budgets to ensure financial stability and profitability. Recruiting, hiring and training employees to build a skilled motivated workforce. Motivated and inspired employees to achieve their best. Addressed customer concerns, ensuring customer satisfaction and building strong customer relationships. Communicated with clients, partners, and other stakeholders to build and maintain relationships. Deliver and install appliances, furniture and patio goods.
Temco Logistics- August 2021 to January 2024
General Manager
Plan, coordinate and direct business operations to achieve company revenue goals. Outline and implement strategies to increase profitability of company services. Oversee daily business operations. Training low-level managers and staff. Controls budget and expenses. Coordinate the development of key performance goals and direct reports. Set goals for growth. Manage safety, inventory as well as warehouse and transportation processes, DOT and truck inspection logs. Perform metric reporting and tasks to identify issues, opportunities and low performers. Partner and communicate with account management as well as customers. Select independent contractors and negotiate contractors’ rates. Deliver and install appliances, furniture, lumber and all household goods.
DSI Logistics- July 2017 to August 2021
Area Manager
Responsible for coordination flow of communication between Independent Contractors, delivery teams, call center and store management teams. Managing sales and retailer relationships. Oversee processes and performances of carriers. Develops and maintains relationships with vendors and carriers/teams. Maintain monthly operating reports that include revenue, performance and customer service scores. Interfaces with end customers to ensure effective in-home delivery for customers. Deliver and install appliances, lumber, patio, selected household goods.
Macys Logistics- October 2014 to July 2017
Delivery Director
Direct and supervised employees engaged in making magic deliveries to the customers. Reviewed orders planned and coordinated delivery activities. Analyze and troubleshoot delivery issues in a timely manner. Oversee the daily activities of delivery teams and provide directions and guidance as needed. Perform resource allocations and workload assignments according to delivery requirements. Ensure the performance of team members and determine training needs. Serve a primary contact for customer inquiries and concerns. Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals. Develop process improvements to achieve cost effectiveness and save time. Make critical business decisions to meet customer expectations. Develop, scope and budget for delivery projects. Report delivery status to customers and develop required delivery documentation.
EDUCATION
California State University, Stanislaus- 2007 Bachelors, Business Management
Merrill West High, 2002 High School Diploma
SKILLS
Budgeting/Billing
Analytical Thinking
Customer Satisfaction
Problem Solving
Business Operations
Vendor Management
Hiring/Firing
People Management
Onboarding
Inventory Management
Communication
Safety
Supply Chain
OSHA
Distribution Center/Warehousing
Start-up environments
DOT/Driver Logs/Truck Inspection
Routing/Dispatching/Call Center/CSR
WMS (Warehouse Management System)
Stakeholder Relationship Building
REFERENCES
Mary Pekipaki 209.650-***-****
Amy Limbacher 602-***-****
Vanessa Garcia 209-***-****
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