IT Support & Security Engineer Resume Title

Cameron Moffitt

Phone: +1-303-***-****

Email: ******************@*****.***

CONTACT Address: *** **** ***** ***. **** Worth, TX Developed and automated processes to streamline Active Directory user provisioning and attribute management using PowerShell scripts. Automated data entry workflows and Active Directory user account creation Developed internal documentation and SOP for printer setup, basic troubleshooting, and maintenance to standardize support processes Monitored and managed quarantined emails through Microsoft Defender to enhance employee security

Designed and executed phishing simulation campaigns using Microsoft Defender to enhance employee cybersecurity awareness and training Managed deployment of printer drivers and firmware via enterprise tools such as Microsoft Endpoint Configuration Manager (SCCM) and Group Policy Led development of the internal IT department knowledge base within ServiceNow Troubleshooted remote hardware, custom and commercial software, and connectivity issues

Performed support over the phone and with remote access software Supported Windows 10 and 11, Office365, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications. PROFESSIONAL

EXPERIENCE

CERTIFICATES

Profrac Services

Northwestern Mutual

IT Infrastructure and Security Engineer 06/2024 - 05/2025 Technical Support Analyst 03/2023 - 04/2024

Security+

CompTIA

Advanced Repair Agent 08/2020 - 04/2023

A+

CompTIA

Geek Squad

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