IT Professional with Security+ Background and Leadership challenges-

Steven Streeter

Chicago, IL 312-***-**** ********@*****.***

Industry-trained IT professional with a strong foundation in leadership, communication, preventative maintenance, and risk management. Skilled in managing diverse systems, components, and network infrastructures, with extensive expertise in records management, risk assessment, and IT security. Backed by CompTIA Security+ certification, demonstrating advanced technical proficiency. A quick learner and adaptable leader who thrives in high-pressure, dynamic environments. Committed to fostering a collaborative culture to drive efficiency and successful outcomes.

Technical Skills

OS and Hardware Troubleshooting Software Installs Hardware Configurations LAN Connectivity Client/Server Models DNS and DHCP Systems Server/Application Virtualization User Training/Support Effective Communication Active Directory Infrastructure Teamwork & Leadership Effective Problem Solving Strong Critical Thinking Basic Networking Help Desk Ticketing Printers Scanners

Operating Systems: Windows XP, Windows 7, Windows 10, Mac OSX, Ubuntu, Android/iOS, Windows Server 2008, Windows Server 2012

Software: VMware, Adobe Acrobat, Microsoft Office (All apps), Exchange, VPN (connect tunnel, sonic wall, windows built-in) Various applications

Support Tools: Remote support (Bomgar, TeamViewer, LogMeIn), Antivirus (Sophos, ESET, Malwarebytes) Ticketing systems (Ice, BMC Track-It, Smart service desk), Active Directory

Hardware: iMac, MacBook Pro, MacBook Air, iPhone, iPad, Android/Samsung phones and tablets, Windows laptops, Windows Desktops, Windows servers, desktop printers, laser jet and

inkjet printers, 3D printing, mobile device management

Technical Training and Abilities

Over 400 classroom hours of technical lectures and hands-on labs

•Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed

•Trained in implementing and maintaining system security and configurations of organizations’ servers while providing IT support, including planning, software, and hardware configuration for end-users

•Analyzed information to determine, recommend, and plan layout for the type of computer and peripheral equipment modifications to existing systems

•Generated and verified physical security algorithms for software, firmware, and hardware

•Troubleshot hypothetical incidents by recording detailed information from the “customer” and relaying it to the correct department for further assistance

•Displayed strong judgment in prioritizing workload based on the needs of the business and end-users

•Utilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routers, and switches to ensure sustained internet connectivity

Certifications and Education

Cyber Warrior Skill Bridge Program MyComputerCareer Jan 2024

CompTIA Security+

Work Experience

Discover Financial Services Account Manager Jun 2024- Current

Utilize internal software and databases to access customer information, process transactions, and document interactions accurately.

Manage customer inquiries across various digital channels, including email, chat, and social media, ensuring prompt and precise responses.

Provide technical troubleshooting support for customers experiencing issues with Discover's online services, including account access and navigation assistance.

Adhere to data protection protocols to ensure the security and confidentiality of customer information during all interactions.

Participate in ongoing training sessions to stay updated on new technologies, systems, and best practices to enhance customer service delivery.

Porter Chicago Public Schools Aug 2019 – Dec 2023

Maintained cleanliness and sanitation of the school kitchen and dining areas by handling soiled dishes, trays, and utensils while assisting with lunchroom cleanup.

Assisted in food service, ensuring compliance with USDA nutrition standards and following sanitation protocols to maintain a safe dining environment.

Performed physically demanding tasks, including lifting heavy objects, prolonged standing, and executing various movements such as stooping, crouching, and reaching.

Direct Service Provider Help at Home July 2017 – Aug 2019

Supported clients in daily tasks such as meal preparation, cleaning, dressing, grooming, laundry, monitoring vital signs, bathing, toileting, and using technology.

Engaged clients in activities like games and arts and crafts, and accompanied them to appointments, grocery shopping, and other errands to promote social interaction and community involvement.

Overnight Maintenance Arena Lanes Sep 2015- Nov 2018

Performed minor corrective adjustments and periodic preventive maintenance on bowling alley machinery, including automatic pinsetters and mechanical equipment, to ensure optimal functionality.

Cleaned and conditioned bowling lanes and return racks, maintaining proper stock levels of spare parts and pins to ensure a seamless bowling experience for patrons.

Ammunition Specialist U.S Army Reserve Aug 2007- Jul 2012

Provided technical guidance to lower-grade soldiers and assisted in the preparation of transportation for ammunition, components, and explosives, ensuring compliance with safety and regulatory standards.

Managed the receipt, storage, and issuance of conventional ammunition, guided missiles, large rockets, explosives, and other related items, ensuring proper handling and safety protocols are followed.

Performed maintenance, modification, destruction, and demilitarization of explosive items, including inspecting munitions for serviceability and executing disposal procedures for unserviceable ammunition

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