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Vijaya Lakshmi

316-***-**** ******@*******.***

Senior Technical Project Manager Scrum Master Agile Delivery Cloud & Infrastructure Transformation

Professional Summary

Senior Infrastructure Project Manager and Certified Scrum Master with 15+ years of experience delivering large-scale cloud migration, infrastructure modernization, cybersecurity, and enterprise transformation projects across banking, insurance, telecom, and life sciences industries. Proven success managing cross-functional global teams, multimillion-dollar budgets, and complex technical programs using Agile, Scrum, SAFe, and Waterfall methodologies. Extensive experience in risk management, issue resolution, and dependency tracking across complex enterprise transformation programs. Adept at driving Agile adoption and process improvements, improving team productivity, delivery predictability, and overall program efficiency. Experienced in vendor management and contract coordination, ensuring external partners meet delivery timelines and quality standards.

Delivered 20+ enterprise projects on time and within budget, achieving $5M cost savings, 30% productivity improvements, and 25% faster project delivery. Experienced in cloud platforms (AWS), DevOps collaboration, data migration, infrastructure upgrades, regulatory compliance programs, and digital transformation initiatives. Strong expertise in stakeholder management, vendor governance, risk mitigation, and enterprise program leadership. Experienced in leading large-scale infrastructure upgrades, data center migrations, and cloud adoption initiatives supporting enterprise digital transformation. Strong background in program governance, portfolio planning, and PMO reporting, providing executive leadership with clear visibility into project progress, risks, and delivery milestones.

Skills & Competencies

Project & Program Management

Agile, Scrum, SAFe, Kanban, Waterfall, Hybrid Delivery

Program Governance & Portfolio Management

Budget Management & Cost Optimization

Risk Management & Change Control

Stakeholder & Executive Communication

Vendor & Third-Party Management

Infrastructure & Cloud Platforms

AWS, Cloud Migration, Infrastructure Modernization

Data Center Migration

Cybersecurity Initiatives

Disaster Recovery & High Availability

Enterprise System Integration

Agile Tools & Platforms

JIRA, Confluence, Azure DevOps, Workfront, Tableau, Power BI

Microsoft Project

IBM Cognos

FigJam

Infrastructure

Windows Server, CyberArk, Data Center Operations, Server Lifecycle Management

Business Analysis & Delivery

Requirements Gathering

BRD / SRS Documentation

User Story Development, Backlog Management

Release Planning, Sprint Planning & Retrospectives

Certifications

Project Management Professional (PMP)

Professional Scrum Master (PSM)

ITIL Certified & AWS Certified

Professional Experience

Cognizant Technology Solutions – USA

Scrum Master

Western Alliance Bank Sep 2024 – Present

Served as Scrum Master for infrastructure and cloud engineering teams, supporting enterprise initiatives including Windows OS upgrades, Jump Server implementation using CyberArk, and End-of-Life (EOL) server decommissioning.

Facilitated Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives for multiple teams within the cloud engineering domain.

Partnered with Product Owners, Cloud Engineering teams, and Security Architects to maintain a well-groomed backlog, prioritize sprint goals, and align deliverables with enterprise security and infrastructure objectives.

Translated product backlogs into clear user stories with acceptance criteria, enabling development teams to deliver sprint commitments efficiently.

Proactively identified and removed impediments and blockers, ensuring teams adhered to Agile best practices and continuous improvement frameworks.

Coordinated cross-functional collaboration across Cloud Engineering, Cybersecurity, and Data Center teams to ensure smooth delivery of infrastructure modernization initiatives.

Tracked Agile metrics including sprint velocity, burndown charts, and release progress using JIRA and Workfront, providing insights for delivery forecasting and release planning.

Facilitated Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives to ensure consistent delivery and team alignment.

Coached cross-functional teams on Scrum, Agile best practices, and continuous improvement, increasing sprint predictability and delivery efficiency.

Collaborated with Product Owners and stakeholders to refine product backlogs, prioritize features, and ensure alignment with business objectives.

Removed team impediments and coordinated with DevOps, QA, and infrastructure teams to maintain smooth sprint execution.

Implemented Agile metrics and reporting dashboards (velocity, burndown charts, sprint progress) using JIRA and Confluence.

Improved sprint delivery timelines by 20–25% through better backlog refinement, capacity planning, and dependency management.

Supported banking technology initiatives including digital banking platforms, data integrations, and regulatory compliance requirements.

Coordinated with enterprise architecture, security, and risk management teams to ensure solutions met banking security and compliance standards.

Facilitated collaboration between onshore and offshore teams, ensuring effective communication and timely project delivery.

Promoted continuous improvement culture by identifying process gaps and implementing Agile best practices across multiple Scrum teams.

Hewlett-Packard Global Soft Limited

Transformation Manager / Scrum Master Jul 2010 – Sep 2015

Successfully led transformation activities impacting 150+ enterprise applications, improving operational efficiency and reducing service delivery turnaround time by 25%.

Coordinated 10+ cross-functional teams across development, infrastructure, and operations, ensuring seamless migration and minimizing production disruption during transformation initiatives.

Coordinated cross-functional teams including development, infrastructure, operations, and business stakeholders to streamline processes and improve service delivery efficiency.

Improved Agile delivery predictability by 20–30% by implementing structured sprint planning, backlog prioritization, and Agile performance metrics across multiple Scrum teams.

Facilitated Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to improve collaboration and delivery outcomes.

Partnered with Product Owners and business stakeholders to define product roadmaps, prioritize backlogs, and align project deliverables with strategic business objectives.

Managed risk mitigation, dependency tracking, and change management activities to ensure successful transformation and migration efforts.

Developed and published a comprehensive case study on ALU Transformation Activities, which was adopted as a reference guide for other teams executing similar initiatives.

Drove Agile transformation initiatives across multiple teams by coaching engineers and stakeholders on Scrum practices, improving delivery predictability and collaboration.

Implemented Agile metrics and reporting dashboards including velocity tracking, sprint burndown, and release planning to provide transparency to leadership

Established program governance frameworks and status reporting to ensure alignment with enterprise transformation objectives and executive stakeholders.

Coordinated with Enterprise Architecture and infrastructure teams to ensure application migration strategies aligned with long-term technology roadmaps.

Facilitated release planning and dependency management across multiple Scrum teams to ensure timely delivery of transformation milestones.

Led change management and stakeholder communication strategies, ensuring smooth adoption of new processes and technologies across business units.

Collaborated with DevOps and operations teams to streamline deployment pipelines and improve environment readiness for application transitions.

Delivered measurable improvements in team productivity and delivery efficiency through continuous improvement practices and Agile retrospectives.

Technical PMP / Project Manager

Cognizant Technology Solutions (GMAC/Ally Bank) Dec 2005 – Jun 2010

Managed enterprise banking software projects, overseeing end-to-end project delivery including planning, execution, risk management, and stakeholder communication.

Acted as a Subject Matter Expert (SME) for business processes, quickly understanding stakeholder requirements and translating them into clear technical and functional deliverables.

Facilitated requirements elicitation workshops, stakeholder interviews, and brainstorming sessions to gather and validate business and technical requirements.

Produced comprehensive project documentation, including Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), use cases, and process flows.

Contributed to project planning activities, including schedule preparation, effort estimation, resource allocation, and status reporting.

Monitored project risks, issues, assumptions, and constraints, proactively escalating potential delivery risks and implementing mitigation strategies.

Coordinated development, testing, and release management activities for banking domain applications, ensuring smooth deployments and alignment with business timelines.

Facilitated weekly status meetings and stakeholder updates, ensuring transparency on project progress, risks, and dependencies.

Education

Master of Computer Applications (MCA) – IGNOU

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