Administration
Resume:
Tammy Mahler
***********@*****.***
Professional Summary
Experienced operations and client experience professional with 20+ years supporting complex administrative workflows, documentation review, and process-driven environments. Strong background in managing multiple systems, maintaining accurate records, and supporting clients and internal teams through structured processes. Highly detail-oriented, organized, and dependable in accuracy-driven roles.
Brings additional experience as a licensed loan signing notary, demonstrating discretion, compliance awareness, and the ability to guide clients through high-importance documents with professionalism and clarity. Experienced working independently and in remote environments with minimal supervision. Seeking a fully remote role in operations, onboarding, client experience, or administrative support where accuracy, organization, and trust are valued.
Willing to relocate to: Goodyear, AZ - Orlando, FL Authorized to work in the US for any employer
Work Experience
Practice Manager of Operations
Heartland Dental-Madison, WI
May 2025 to Present
• Managed daily operations of a busy dental practice, overseeing a team of 15 staff members
• Implemented efficient scheduling system resulting in a reduction in patient wait times
• Collaborated with physicians to develop and implement strategic plans to improve patient care and satisfaction
• Maintained compliance with all regulatory requirements, including HIPAA and OSHA standards
• Conducted regular meetings with staff members to communicate updates on practice policies, procedures, and goals
• Streamlined billing processes by implementing electronic claims submission resulting in faster reimbursement turnaround time
• Ensured compliance with insurance regulations through accurate coding practices resulting in reduced claim denials
• Increased revenue through effective management of fee schedules based on market analysis
• Led team meetings to discuss practice goals, address challenges, and foster a collaborative work environment
Notary Public/Notary Signing Agent
Mahlers Notary Services-Prescott Valley, AZ
May 2023 to March 2025
• Attention to detail
• Notarizing documents/ real estate documents
• Working with signing services and signers
• Running my own business
• Customer service
Assistant Office Manager
Aspen Dental-Prescott Valley, AZ
April 2022 to May 2023
• Check patients in and out
• Answer phones
• Dental billing
• Insurance
• Consulting patients
• Greeted visitors
• Handled all financials
• Collected payments
• Supported and trained staff
• Scheduling
Insurance Verification Specialist
Aerotek Contractor-Tempe, AZ
September 2020 to March 2022
• Call center customer service
• Process payments
• Resolve customer complaints
• Assist member with insurance policy
• WFH environment
• Multi management systems
CSR - Customer Service Representative
VCA Milwaukee Emergency Center for Animals-Milwaukee, WI April 2020 to July 2020
• Register clients and patients
• called triage
• went over treatment plans with clients
• collected payments
• answered multi phone lines
• answered questions
• customer service
Chemo Scheduler
Arizona Oncology Associates-Prescott Valley, AZ
August 2019 to January 2020
• Scheduled chemo patients according to treatment plan
• Worked closely with doctors and lead nurses for patient regimen
• Answered patient questions
• Answered phones
• Entered patient data and insurance
Administrative & Records Compliance Assistant
Pronghorn Psychiatry
October 2016 to July 2018
Reviewed medical records for accuracy, completeness, and regulatory compliance. Maintained confidentiality and HIPAA standards.
ER Admitting Specialist
Yavapai Regional Medical Center-Prescott, AZ
May 2015 to June 2016
• Input patient demo/insurance information
• Inpatient/Outpatient, Transfers and ER Registration
• Fast pace ER
Hospital Manager
Prescott Area Pet Emergency Hospital-Prescott, AZ
January 2014 to December 2015
• HR/Manages 15+ employees including doctors
• Rectify all finances and bank deposits
• Bi-Weekly Payroll
• Host monthly Staff, Administration and Advisory Board meetings Front Office/Medical Biller and Coding Specialist
Arizona Associates in Dermatology & Cosmetic Surgeries January 2008 to December 2013
Wireless communications carrier with four office locations
• Full charge processing of all accounts receivable and payable
• Credential seven providers in four office locations
• Experienced in all Front Office duties
Education
Medical Billing and Coding (High school diploma)
MC ED Career College-Fresno, CA
January 2010 to December 2010
Upper secondary education
Skills
Food service Microsoft Excel Client interaction via phone calls Microsoft Office Front desk Nextgen (2 years) EMR systems Interpersonal communication Sales Insurance verification Office management Word Records management Payment posting in medical billing systems Office Administration Multiple Office EMR ICD-9 SAP Time management Phone communication Medical records Office building experience Data entry Schedule management AdvancedMD Open Dental Healthcare management Product management Medical terminology Active listening Insurance prior authorization Word processing Cross-functional communication Computer literacy Insurance agencies Task prioritization Deposits Operations management 10 key typing Medical billing account reconciliation Care coordination Dental clinic experience Clinic experience Adobe Photoshop Customer support Negotiation Best Notes Benefits administration Insurance medical billing EMR (Less than 1 year) Care plans Employee onboarding Patient care Leadership Attention to detail Dermatology Microsoft Word Social media marketing General dentistry Accounts receivable Confidential information handling Insurance claim appeals processing Surgery Document management Productivity software Regulatory compliance Office record organization Written communication Health insurance claim processing Healthcare staff management Patient billing Interpersonal skills Customer service Driving Veterinary experience Employee data management Hospital experience Payroll data entry Public speaking Marketing Multi-line Phone Systems Expense management Claims Review & Denial Prevention AI Online marketing Patient interaction Adobe Acrobat Graphic design Restaurant experience Touch Charts Healthcare practice team management Medical coding Medical billing Office experience Health insurance information EXCEL (Less than 1 year) ICD-10 Financial analysis Reconstructive surgery Medicare Communication skills Treatment planning Appointment scheduling DVMax Hands-on training Windows Google Docs Working with the veteran population Epic ACCOUNTS RECEIVABLE (6 years) Hotel experience ICD coding HIPAA Cash register Team management Organizational skills Revenue Cycle
(Backend) Affordable Care Act (ACA) Data interpretation Customer relationship management ATS Phone Etiquette Microsoft Outlook Data management Client relationship development Account reconciliation report Health insurance authorizations Electronic health records (EHR) management Medical accounts receivable management Empathy NextGen Data analysis skills Personnel records management Customer engagement Paychex Photo editing Resident confidentiality Dental terminology Medicaid EMR/EHR Account management Teamwork Conflict management Remote Workflows Analytical thinking Medical Office Experience Multitasking Power point Medical claim denial management Cross-functional collaboration Orthopedics Financial concepts HR department experience Dental office experience Medical billing payment report preparation Clear language communication Editing Filing Client services Supervising experience Windows and Mac Literate CPT coding Payroll processing Medical insurance appeals management Health insurance co-pays Quality control Health insurance network providers Clerical experience Medical Scheduling Handling patient inquiries Hiring Cleaning Social media platforms Analysis skills Google Workspace Animal care HR systems Documentation review CERNER (Less than 1 year) CRM system proficiency Process improvement Appeals Human resources Social media management Animal welfare Healthcare software applications Medical billing insurance follow-up Triage Accounts payable management Healthcare team management Computer skills Medical receptionist Hospitality Medical referrals Revenue cycle management Medical office management Managing customer accounts Microsoft Access Medical billing productivity report preparation Administrative experience Accounts payable Patient service Problem-solving HMO health insurance Client email correspondence Onboarding process management QuickBooks Record keeping Payroll Medinotes Financial auditing Dog handling Computer operation Canva Cash flow statement Managing patient records Photography Cerner Healthcare practice operations management Accounting systems Quick Books Online Practice management Data entry in Excel Customer retention Cash application Google Calendar
Links
https://www.linkedin.com/in/tammy-mahler-72a4873b3 Certifications and Licenses
Driver's License
Certified Notary Public
Medical Coding Certification
Associate Professional in Human Resources
Certified Coding Specialist
Certified Coding Associate
BLS Certification
CPR Certification
Medical Billing Certification
Professional In Human Resources
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