Operations & Language Services Leader with 16 Years Experience

Widely PIERRE

Language Services Professional

Dallas, Texas (Willing to relocate)

214-***-**** ******.******@*************.***

PROFESSIONAL SUMMARY

Operations and language services professional with 16 years of experience in structured, fast-paced language service environments. Extensive background supervising interpreters and translators, coordinating schedules, training staff, monitoring performance, enforcing standards, and managing vendor relationships.

Experienced in government, immigration, humanitarian, financial, medical, insurance, and court-related interpretation and translation with a strong focus on quality, compliance, and accountability.

PROFESSIONAL EXPERIENCE

Founder & Operations Lead

WiTIS Language LLC – Texas

November 2024 – Present

● Manage daily operations for a language services company supporting medical, insurance, immigration, and public-sector clients

● Coordinate interpreters and translators for remote and in-person assignments

● Monitor attendance, responsiveness, and work quality

● Communicate schedules, expectations, and operational updates clearly

● Resolve service issues, coverage gaps, and client concerns

● Develop basic onboarding procedures, workflows, and quality standards

● Ensure confidentiality, professionalism, and compliance requirements are met Language Coordinator – Immigration Project

Champaign, Illinois

2023 – 2024

● Coordinated language services for immigration-focused program

● Trained interpreters and translators on project requirements, standards, and workflows

● Assigned daily interpreting and translation tasks based on program needs

● Supervised performance and produced regular activity and quality reports

● Addressed performance issues and carried out disciplinary actions when required

● Negotiated service terms and pricing with language service providers (LSPs)

● Worked closely with program leadership to ensure language support met operational and compliance needs

● Left the role due to relocation out of state

Interpreter & Language Coordinator

World Vision – Hinche, Haiti

2015 – 2017

● Coordinated language support for humanitarian and field operations

● Trained interpreters on professional standards and responsibilities

● Assigned daily tasks and supervised interpreter performance

● Prepared reports and performance summaries for management

● Took disciplinary action when standards were not met

● Supported program communication and field coordination Freelance Interpreter (Remote & In-Person)

Various Companies & Organizations

January 2010 – Present

● Provide interpreting services by phone, video, and onsite for healthcare providers, insurance companies, courts, utilities, financial institutions, and customer service centers

● Handle high call volumes while maintaining accuracy, neutrality, and professionalism

● Follow confidentiality, compliance, and ethical guidelines

● Work closely with schedulers and supervisors to maintain service coverage

● Adapt quickly to new systems, platforms, and workflow changes SKILLS

Operations & People Management

● Immigration and Legal Interpretation

● Medical Interpretation

● Team supervision and coordination

● Interpreter and translator training

● Task assignment and scheduling

● Performance monitoring and feedback

● Disciplinary action and accountability

Compliance & Quality

● Quality standards enforcement

● Confidentiality and ethical compliance

● Reporting and documentation

● Policy and procedure adherence

Vendor & Program Management

● Negotiating service terms and pricing

● Managing relationships with LSPs

● Supporting program leadership needs

Administrative & Technical

● Trados

● Microsoft Excel, Word, Outlook, Airtable…

● Interpreter portals and scheduling platforms

● Performance tracking and basic reporting

● Clear written and verbal communication

EDUCATION

Bachelor of Science (BS) in Linguistics

State University of Haiti

LANGUAGES

● Haitian Creole – Native

● French – Fluent

● English – Fluent

● Spanish – Professional Proficiency

ADDITIONAL INFORMATION

● Legal Permanent Resident in the US

● Willing and Able to travel anywhere in the US and its territories

● Professional, Dependable, Adaptable, Punctual, Organized

● Comfortable working evenings, weekends, and non-traditional hours

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