Compassionate Aide with Strong Customer Service Skills
Resume:
Markeshia Smith-Chaney
Arlington, TX USA *****
*********.*******@*****.***
Work experience
Nurse Aide
A-One plus Home Development
Apr 2017 - Present
• Monitored vital signs to ensure the health and safety of patients throughout their care.
• Assisted patients with daily living activities to promote independence and enhance quality of life.
• Documented care activities accurately to maintain continuity and provide detailed patient records.
• Communicated effectively with families to provide updates and address concerns regarding patient care.
• Maintained hygiene standards to ensure a safe and clean environment for patients.
• Supported mobility needs by helping patients with movement and rehabilitation exercises.
• This is a part time job. When patient is hospitalized I am not working. Clerk
USPS
Sep 2015 - Present
• Organized and sorted incoming mail efficiently to ensure timely distribution within the organization.
• Managed package handling processes to ensure the safe and accurate delivery of items to recipients.
• Currently Light Duty since 2022 so I help sort sacks and deal with light mail/letters
Customer Service Agent
United Health Group
Aug 2016 - Jan 2017
• Resolved customer issues promptly to enhance client satisfaction and loyalty.
• Provided in-depth product knowledge to assist customers in making informed purchasing decisions.
• Processed orders accurately to ensure timely fulfillment and maintain inventory integrity.
• Managed inquiries efficiently to maximize customer engagement and streamline communication.
• Utilized CRM software effectively to track customer interactions and improve service delivery.
• Maintained high levels of customer satisfaction through proactive engagement and follow-up.
Food Service Worker
Garland ISD
Aug 2014 - Jun 2015
• Prepared and cooked diverse food items while adhering to safety and quality standards.
• Delivered exceptional customer service by promptly addressing inquiries and ensuring a positive dining experience.
• Maintained clean and organized dining areas to promote a welcoming environment for guests.
• Managed inventory levels effectively, ensuring adequate supplies while minimizing waste.
• Implemented rigorous sanitation practices to ensure compliance with health and safety regulations.
• Designed and planned menus that catered to various dietary preferences and seasonal ingredients.
Cashier Associate
Whataburger
Feb 2009 - Mar 2013
• Managed cash handling processes to ensure accuracy and accountability in financial transactions.
• Utilized extensive menu knowledge to provide recommendations and enhance customer dining experiences.
• Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Processed orders efficiently to maintain a smooth flow of service and meet customer expectations.
• Oversaw inventory management to track stock levels and minimize waste while ensuring product availability.
• Collaborated effectively with team members to achieve common goals and enhance operational efficiency.
Administrative Assistant
New Era
Feb 2008 - Feb 2009
• Executed accurate data entry to maintain up-to-date and organized records.
• Streamlined file organization systems to enhance retrieval efficiency and maintain order.
• Provided exceptional customer support to address inquiries and resolve issues effectively.
• Coordinated and scheduled meetings to ensure efficient time management and collaboration.
• Managed correspondence to facilitate clear communication and timely responses.
• Oversaw office supplies management to ensure availability and optimal inventory levels.
Cashier Associate
Pacific Sunwear
Aug 2007 - Aug 2008
• Managed cash handling procedures with accuracy and efficiency to ensure financial integrity.
• Operated point of sale systems to facilitate smooth and accurate customer transactions.
• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Collaborated effectively with team members to achieve common goals and enhance workplace efficiency.
• Oversaw inventory management processes to maintain stock levels and minimize discrepancies.
• Supported merchandising efforts by organizing displays and ensuring product availability for customers.
Education
Everett Community College
Associate's Degree, Criminal Justice
2012 - 2014
School was found to not be accredited so I did not continue. Richland Community College
General Equivalency Diploma - GED
2011 - 2011
Skills
Answering Phones, Cashier, Communication Skills
Computer Literacy, Customer Service, Home Healthcare Patient Care, Product Knowledge, Product Sales
Vital Signs, Janitorial, Typing
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