Senior Business Analyst

Monica Sai Muvvala

*************@*****.*** +1-312-***-****

SUMMARY: Senior Business Analyst with 5+ years of experience driving business and IT alignment across public safety, retail, and enterprise environments. Proven ability to gather, analyze, and translate complex business requirements into scalable technical solutions using Agile methodologies. Experienced in process improvement, data analysis, and stakeholder management, with a strong focus on identifying system inefficiencies and delivering technology-driven solutions. Adept at leading requirement lifecycle management, supporting testing and validation, and collaborating with cross-functional teams to ensure high-quality project delivery. Recognized for strong analytical thinking, problem-solving, and the ability to communicate effectively with both technical and non-technical stakeholders. Proficient in JIRA, Confluence, SQL, and Excel for managing requirements, tracking progress, and supporting data-driven decision-making

SKILLS:

Business Requirements Gathering & Documentation (BRD, FRD, SRS, RTM), Requirements Elicitation & Analysis, Stakeholder Interviews & Workshop Facilitation, Requirements Lifecycle Management, Gap Analysis & Process Modeling (AS-IS/TO-BE), Workflow & Data Flow Analysis, Use Cases & User Stories, Acceptance Criteria Definition, Workflow & UML Diagrams (Activity, Use Case, Sequence), UI Mockups & Prototypes (Figma, Draw.io), Data Modeling (ERD, Class Diagrams), Cross-Functional Collaboration, Agile & Scrum Methodologies (JIRA, Confluence), Backlog Grooming & Sprint Planning, UAT Planning & Execution, Integration & Regression Testing Support, Defect Tracking & Coordination, SDLC Artifact Management, Data Analysis (Excel, SQL, Power BI), Trend Analysis & Reporting, Root Cause Analysis, Process Improvement & Optimization, Technical Design Review & Validation, Stakeholder Communication & Alignment, Mentoring & Team Support.

WORK EXPERIENCE:

SENIOR BUSINESS ANALYST– SIERRA PUBLIC SAFETY GROUP Feb 2024 – Present Chicago, IL, USA

Led end-to-end requirements gathering and analysis by conducting stakeholder interviews, workshops, and document reviews, translating business needs into clear and actionable technical requirements.

Identified critical system inefficiencies in safety reporting workflows, reducing manual intervention by proposing automation and streamlined data flows, improving operational efficiency.

Managed the entire requirements lifecycle, ensuring traceability from business needs to implementation using RTM and maintaining alignment with project objectives.

Collaborated with IT and development teams to translate complex business problems into technical solutions, improving system usability and performance.

Analyzed existing business and data workflows, identifying gaps and recommending process improvements that enhanced data accuracy and reduced processing delays.

Built strong relationships with stakeholders by providing regular updates on project progress, risks, and dependencies, ensuring transparency and alignment.

Supported development and QA teams by clarifying requirements, resolving ambiguities, and guiding implementation, reducing rework and defects during testing phases.

Participated in UAT and validation efforts, ensuring delivered solutions met business expectations and quality standards before deployment.

Created and maintained comprehensive documentation including BRDs, user stories, test cases, and process flows, ensuring consistency and audit readiness.

Mentored junior analysts by guiding them on requirements documentation, stakeholder communication, and Agile practices, improving team productivity.

BUSINESS ANALYST– MACY’S Dec 2022 – Nov2023 Chicago, IL, US

Collaborated with retail business users, POS teams, and IT stakeholders to gather, analyze, and document requirements for system enhancements across inventory, customer workflows, and store operations.

Created BRDs, FRDs, SRS, process flows, and impact assessments, ensuring clarity and alignment with enterprise-wide documentation standards.

Facilitated requirement walkthroughs, secured sign-offs, and translated stakeholder expectations into detailed user stories with acceptance criteria for development teams.

Designed process models, activity diagrams, and workflow visualizations to highlight operational gaps and recommend improvements without disrupting established retail procedures.

Supported integration and regression testing by preparing test scenarios, validating data flows, and coordinating UAT execution across QA, business, and development teams.

Used SharePoint and Confluence to manage documentation, maintain traceability, and provide version-controlled updates to project stakeholders.

Partnered with product and UI/UX teams to create screen mockups and simplified user journeys, improving clarity for both technical teams and store-user training groups.

Tracked defects, managed triage calls, and ensured timely resolution by coordinating directly with QA leads and developers during critical release cycles.

Analyzed existing retail system workflows and identified data inconsistencies and process inefficiencies, working with IT teams to implement improvements that enhanced system accuracy and reduced operational delays.

Utilized Excel and SQL for data analysis and validation, generating insights that supported business decisions and ensured system outputs aligned with business requirements during testing and deployment phases.

BUSINESS PROCESS ANALYST – COGNIZANT TECHNOLOGY SOLUTIONS JAN 2020 - Aug 2022 Hyderabad, India

Conducted stakeholder interviews, workshops, and requirement sessions to gather detailed business rules for warranty claim workflows and customer service processes.

Created AS-IS and TO-BE workflows, value stream maps, and UML diagrams (activity, use case, sequence diagrams) to identify inefficiencies and propose process automation improvements.

Developed functional specifications, business rules documentation, and RTM, ensuring coverage across all requirements, use cases, and test scenarios.

Designed ERDs and class diagrams to support data modeling needs, helping development teams understand entity relationships and system interactions.

Led brainstorming and problem-solving workshops with SMEs to streamline claim-processing steps and reduce turnaround time using data-driven insights.

Participated in FMEA and risk analysis sessions to identify workflow failure points and recommend mitigation strategies.

Prepared test cases for functional testing, validated system behavior during UAT cycles, and collaborated with QA teams to resolve defects.

Used Minitab and Excel to analyze claim trends, detect anomalies, and support continuous improvement initiatives with actionable analytics.

EDUCATION:

Master of Science – Computer Science 2022 – 2023

Governors State University Chicago, IL

Bachelors – Computer Science 2016 - 2020

Pace Institute of Technology & Science Ongole, India

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