Desktop Support Engineer Candidate for MemorialCare

Fred Haton

Senior IT Administrator • Systems Engineer • Hardware Solutions Specialist

San Clemente, CA • 949-***-**** • ***********@*****.*** LinkedIn: www.linkedin.com/in/fred-haton-b9a4b67

Professional Summary

Hardware savvy IT Systems Engineer with extensive experience designing, deploying, and optimizing PC and server systems across enterprise and SMB environments. Skilled in evaluating customer needs, recommending hardware solutions, and leading full lifecycle implementation— from component selection and procurement to configuration, integration, and long term support. Known for translating complex technical requirements into clear, value driven recommendations for both technical and non technical stakeholders. Brings 20+ years of hands on expertise with servers, workstations, virtualization, structured cabling, Microsoft 365 ecosystems, and infrastructure modernization. Excels in customer engagement, solution design, and delivering reliable, scalable hardware platforms. Core Competencies

Hardware & Systems Engineering

• PC & server hardware integration, configuration, and optimization

• Component level troubleshooting (CPU, RAM, storage, networking)

• Virtualization (Hyper V, VMware)

• Structured cabling (twisted pair / coaxial)

• Workstation/server procurement & lifecycle management Sales Engineering & Customer Engagement

• Requirements gathering & solution scoping

• Technical presentations & customer communication

• Vendor management & hardware evaluation

• Cost effective solution design

• Pre sales technical support

Enterprise IT Expertise

• Microsoft 365 (Exchange, Teams, SharePoint, Entra ID)

• Windows Server, Active Directory, GPO

• Compliance, audit logging, retention policies

• PowerShell automation & Microsoft Graph

• Disaster recovery & business continuity

Professional Experience

IT Manager — Dedicated Sleep, LLC Feb 2023 – Present

• Oversee procurement, evaluation, and deployment of PC and server hardware for a distributed workforce.

• Manage hardware lifecycles, vendor relationships, and cost optimized purchasing strategies.

• Design and maintain Microsoft 365 tenant architecture across Exchange, Teams, SharePoint, and Entra ID.

• Implement security governance, MFA, conditional access, and compliance reporting.

• Lead transitions between major communication platforms (RingCentral Zoom Teams Phone).

• Deliver user training, documentation, and Tier 3 support for complex hardware/software issues.

Senior IT Administrator / Systems Engineer — USGI Medical, Inc. Aug 2014 – Feb 2023

• Executed workstation and server procurement, deployment, and replacement across the organization.

• Managed infrastructure upgrades involving servers, virtualization platforms, and network hardware.

• Relocated and rebuilt server room environments, including structured cabling and hardware integration.

• Administered Microsoft 365 tenants (Exchange, Teams, SharePoint, Defender, Compliance Center).

• Developed PowerShell dashboards for activity, audit logging, identity mapping, and security monitoring.

• Supported SQL based ERP systems and provided Tier 3 escalation for identity, email, and device issues.

• Automated onboarding/offboarding workflows to streamline hardware provisioning. Small Business IT Consultant — NFH Systems Consulting Oct 1996 – Aug 2014

• Designed and deployed custom PC and server systems tailored to business requirements.

• Managed AD, DNS/DHCP, GPO deployments, and network infrastructure.

• Provided hardware procurement guidance and lifecycle planning.

• Created training materials and documentation to support end users and administrators. Technical Skills

Hardware: Servers, workstations, RAID, SSD/HDD storage, NICs, switches, cabling Platforms: Microsoft 365, Windows Server, VMware, Hyper V Tools: PowerShell, Microsoft Graph, SQL, Defender, Compliance Center Networking: DNS, DHCP, VPN, SMB networking

Telephony: RingCentral, Zoom, Microsoft Teams Phone

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