Client Success & Marketing Leader 20+ Years Experience

TINA RAMIREZ

Angleton, ***** Texas 469-***-**** *********@*****.***

Summary

Dynamic Client Success and Marketing Leader with 20+ years of experience driving high-impact proposals, storytelling, and client engagement across healthcare, pharma, and government sectors. Certified Project Management Professional (PMP), Certified ScrumMaster (CSM), and Certified Quality Auditor (CQA) with a proven record of managing cross-functional teams, optimizing project workflows, and securing multimillion-dollar client wins. Known for strategic thinking, creativity, and consistently exceeding expectations under tight deadlines.

Skills

Proposal & Pursuit Management

Marketing Strategy & Content Development

Adobe Creative Suite (InDesign, Photoshop, Illustrator)

CRM Systems (Salesforce, Deltek Vision)

Data Analysis & Performance Reporting

Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)

Strategic Communication & Storytelling

Leadership & Team Collaboration

Time Management & Deadline Adherence

Problem Solving & Critical Thinking

Adaptability & Flexibility

Client Relationship Management

Experience

Client Success Manager 03/2021 to 09/2025

EVERSANA

Led proposal and presentation development that supported over $10M in client program wins across healthcare and pharmaceutical portfolios.

Partnered with client stakeholders to define objectives, develop tailored messaging, and deliver materials that improved satisfaction scores by 20% year-over-year.

Directed cross-functional teams of designers, writers, and technical experts to produce proposals, training decks, and business reviews within tight turnaround windows.

Conducted quality assurance reviews for 100+ deliverables annually, ensuring brand alignment, accuracy, and compliance with FDA and internal standards.

Facilitated weekly collaboration sessions, improving communication efficiency and reducing project delays by 25%.

Healthcare / Pharma Services

Trade, Supply Chain & Logistics Manager 04/2018 to 07/2021 BTG Pharmaceuticals

Spearheaded proposal and regulatory documentation efforts that enhanced process efficiency and cut approval time by 15%.

Collaborated with internal stakeholders and external partners to align messaging for supply chain communications and logistics proposals.

Developed standardized proposal and report templates that reduced document preparation time by 40%.

Supported vendor negotiations and proposal presentations that contributed to three new strategic supplier partnerships.

Ensured documentation accuracy and compliance with FDA, ISO, and corporate quality standards. Senior Program Manager 05/2012 to 01/2018

AmerisourceBergen

Directed complex client programs and proposal initiatives supporting contracts valued at $25M+ across healthcare and life sciences sectors.

Collaborated with subject matter experts and design teams to develop high-impact RFP responses, executive summaries, and marketing materials.

Led proposal alignment sessions to ensure compliance with RFP requirements, resulting in a 35% improvement in win rates.

Mentored junior staff in storytelling, theming, and persuasive writing, boosting team productivity by 20%.

Maintained consistent brand voice and strategic messaging across all client-facing materials. Education & Certifications

Bachelor’s Degree – Business Administration and Management, Communications, and Supply Chain Management

Project Management Professional (PMP) – Project Management Institute (PMI)

Certified ScrumMaster (CSM) – Scrum Alliance

Certified Quality Auditor (CQA) – American Society for Quality (ASQ) Additional Information

Extensive experience in regulated industries with transferable proposal expertise for government and DOT/local pursuits.

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