General Office & Customer Service Specialist
Resume:
Sarah Mourer
Grand Rapids, MI *****
**************@*****.***
Professional Summary
Hardworking general office assistant with 8 years of experience in customer service and operations across various retail environments. Proven ability to maintain organized workspaces and deliver exceptional customer experiences. Skilled in phone etiquette and retail sales, with a strong focus on enhancing operational efficiency. Committed to leveraging organizational skills to contribute positively in a dynamic work setting.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Office Assistant
Cs digital-Grand Rapids, MI
January 2016 to Present
Csdigitalservices.com Grand Rapids, MI
Fileing papers, answering phone, maintain a clean work environment. General Office-Grand Rapids, MI
July 2012 to December 2015
Customer Service
Subway Monroe & Leonard-Grand Rapids, MI
September 2011 to July 2012
Customer Service
Subway Michigan Street-Grand Rapids, MI
February 2010 to June 2011
Bakery Helper / Counter
Tom's Hometown Bakery-Sparta, MI
July 2008 to December 2009
Cashier/Customer Service
Clark's Food Center-Grand Rapids, MI
April 2003 to June 2008
Custmer Service Representative
Education
General (GED)
Remote
July 2023 to December 2024
I am currently in the process of enrollment with Blue Heron Academy for learning skills in holistic healthcare practitioner. It's a career I can infinitely learn from .. I like to learn and travel In this field I can do both.. that is why I'm asking for employment in related fields. Please consider me. I am worth it!
High school diploma or GED
Communications
Kent City High School-Kent City, MI
Skills
• Food safety management
• Computer literacy
• Supervising experience
• ON SALES (5 years)
• Heavy lifting
• Balancing cash drawers
• Manufacturing
• Climbing
• Account management
• Laundry
• Bakery
• Animal care
• Load & unload
• Dependability
• Merchandising
• Ability to follow instructions
• Van driver
• 802.11 (Wi-Fi)
• Conflict management
• Animal handling
• Customer support
• Retail sales transactions
• RETAIL SALES (10+ years)
• Schedule management
• B2B sales
• POS systems
• Event planning
• CUSTOMER SERVICE (8 years)
• Order Entry (3 years)
• Organizational skills (10+ years)
• Budgeting
• Mobile devices
• Guest relations
• Manual handling
• Shipping & receiving
• Productivity software
• Food service
• Food preparation
• Inventory control
• Food safety
• Hospitality
• Patient interaction
• Pet care
• Call center experience
• Technical Proficiency
• Moving
• OPERATIONS (Less than 1 year)
• Basic math
• Grocery store
• Quality Assurance (5 years)
• Marketing
• Host/hostess experience
• Computer operation
• Cash handling
• Guest services
• RECEPTIONIST (7 years)
• Safe work practices
• Writing skills
• Leadership
• Business development
• Outdoor work
• Cooking
• Event marketing
• Typing
• Computer skills
• Weight handling in the workplace
• Driving
• Data Entry (3 years)
• Sanitation
• Gardening
• Phone etiquette (5 years)
• Regulatory compliance
• Pallet jack
• Warehouse experience
• Cleaning
• Time Management (10+ years)
• Front desk
Languages
• English
Certifications and Licenses
Driver's License
Food Handler Certification
Food Safety Certification
ServSafe
Additional Information
• Highlights of Qualifications
• Persuasive and motivated to reach company requirements.
• Able to accomplish multiple tasks with accuracy.
• Organized in maintaining records and ensuring efficiency.
• Merchandise products on sales floor according to company standards.
• Provided friendly customer service and maintained a clean and welcoming environment.
• Met and exceeded company productivity expectations on a consistent basis
• Relevant Skills and Accomplishments:
Customer service
• Provided outstanding customer service in a busy setting while managing large amounts of money
• Maintained records and ensured efficiency on a daily basis.
• Produced daily reports regarding quantity of products received delivered.
• Consistently Met productivity expectations.
• Assisted customers with sales needs and requirements.
• Entered customer orders with a high degree of accuracy. Machine skills
• Inspected parts and products for quality assurance.
• Packaged and wrapped products for shipment to distributor.
• Monitored machines for proper operations and settings.
• Operated large fry-cookers in an efficient and safe manner.
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