Customer Service Professional with Sales Focus

Simone Johnson

Fuller, Granville.

Montego Bay #* P.O.

ST. James.

Tele: 1-876-***-****

Email: *****************@*****.***

Objective:

Experienced customer service professional seeking to be apart of your company

to deliver high-quality service, build strong customer relationships, and support

the company goals.

Education:

ST. James High School 2012-2017

Qualification:

City & Guilds

Mathematics Stage 4

English Language Stage 4

Examination Council

Family & Resource Management 2

English Language 2

Social Studies 2

Human & Social Biology 2

Certification:

Fortinet Certified Fundamentals in Cybersecurity 2023

Certificate Of Completion in Soft Skills Training (JET) 2023

St. James High School Perfect Attendance Award 2017

St. James High School leaving Certificate 2017

Work Experiences:

Teleperformance July 2018-October 2020

Financial Services

Contact debtors

Negotiating payments

Processing payments

Continuum Global Solutions February 2022-January 2024

Customer Service/Technical support/Sales (Chat)

Apply Product Knowledge

Basic Trouble shooting

Promote and sells products

Solve simple customer concerns

Continuum Global Solutions January 2024-May 2024

Administrative Assistant

Answering phone calls and emails

Scheduling appoitments

Centerfield December 2024- February 2026

Sales Expert

Apply product knowledge

Recommending specific products

Sales presentation and demonstration

Negotiating prices and closing the sale

Skills:

Communication

Customer Service Skill

Adaptability

Fast Learner

Time Management

Active Listening

Problem Solving

Soft skills

Written Communication

Oral Communication

Hobbies:

Music

Socializing

Problem solving

References:

Laura Smith

Teacher of at St. James High School

Montego Bay

Tele: 1-876-***-****

Lanzel Stewart

Teacher at St. James High School

Rose Mount

Montego Bay

Tele: 1-876-***-****

Contact this candidate