Customer-Focused Team Leader with GM Parts Expertise
Resume:
**** ***** ****** ***** *** * Flint, MI ***** 810-***-**** *************@*******.***
Education:
G1050 W. Bristol Rd.
Flint, MI 48503
Degree: Master of Business Administration
1995 University of Michigan - Flint
353 E. Kearsley
Flint, MI 48503
Degree: Bachelor of Arts, Criminal Justice/Sociology
1993 Mott Community College
1401 E. Court Street
Flint, MI 48503
Degree: Associates of Arts, Criminal Justice
Core Competencies:
Customer Focus
Strong Leadership
Builds Relationships
Problem Solving
Professional Experience:
April 2022– September 2024 Populus Group
Production Advisor
Addressed and resolved customer concerns and inquiries regarding General Motors Service Parts.
Utilized problem solving skills to diffuse customer anger and create a positive experience for customers.
Demonstrated strong written and verbal communication skills in liaison role between consumer and parts operations.
Lead team in productivity and customer satisfaction ratings.
June 2009 – April 2022 Morley Companies
Dealer Contact Center – Representative
Addressed and resolved customer concerns and inquiries regarding General Motors Service Parts.
Utilized problem solving skills to diffuse customer anger and create a positive experience for customers.
Demonstrated strong written and verbal communication skills in liaison role between consumer and parts operations.
Lead team in productivity and customer satisfaction ratings.
February 2000 – June 2009 EDS (Electronic Data Systems)
Call Center – Representative, GMSPO
Addressed and resolved customer concerns and inquiries regarding General Motors Service Parts.
Utilized problem solving skills to diffuse customer anger and create a positive experience for customers.
Demonstrated strong written and verbal communication skills in liaison role between consumer and parts operations.
Lead team in productivity and customer satisfaction ratings.
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March 1999 – December 1999 State of Michigan, Family Independent Agency
Foster Care Representative
Handled case management of temporary court wards of Genesee County.
Appeared in court for review hearings.
Referred for service providers for clients.
Administered payments for Foster Homes and service agencies.
Attended monthly home visits with parents and children in placement homes.
Supervised weekly parental; visits with parents and children at agency.
JILL JACKSON LEWIS
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