Security Operations Leader with Client Experience

Antonio J. Goins

Address: ***** ***** **** ** *, Denham Springs, LA 70726

Phone: 225-***-****

Email: *****************@*****.***

Professional Summary

Results-driven security professional with extensive experience in site operations, personnel supervision, and client relationship management. Proven ability to manage large security teams, ensure compliance with company and client policies, and maintain high operational standards. Experienced in scheduling, reporting, CCTV monitoring, and emergency response coordination. Strong leadership, organizational, and communication skills with a focus on safety, accountability, and operational excellence.

Core Competencies

Security Operations Management

Client Relations and Account Management

Staff Supervision and Training

Scheduling and Timekeeping

Incident Reporting and Documentation

Emergency Response Coordination

CCTV Monitoring and Security Audits

Microsoft Office (Outlook, Word, Excel)

Customer Service and Conflict Resolution

Professional Experience

Allied Universal – Account Manager

May 2016 – Present

Oversee daily security operations for client sites ensuring compliance with company and client policies.

Manage, train, and supervise a team of 15+ security officers and supervisors.

Serve as the primary point of contact between Allied Universal and the client, maintaining strong professional relationships.

Develop and implement security procedures and operational improvements.

Create and manage officer schedules, payroll approvals, and timekeeping.

Conduct site inspections, camera audits, and performance reviews to ensure quality service delivery.

Prepare incident reports, operational reports, and weekly client updates.

Coordinate emergency response procedures and safety protocols.

Ensure proper post coverage and address staffing needs when necessary.

Train new officers on site procedures, safety guidelines, and company expectations.

World Finance – Assistant Manager

December 2013 – May 2014

Provided high-level customer service and resolved client account issues.

Monitored financial accounts and supported collections and payment processing.

Assisted in daily branch operations including reporting and account management.

Supported sales initiatives and customer retention strategies.

Advance America – Assistant Manager

December 2012 – August 2013

Delivered customer service and financial transaction support.

Assisted with recruiting, hiring, training, and evaluating staff.

Maintained marketing strategies and tracking sheets for the center.

Reviewed operating results daily, weekly, and monthly to identify opportunities for growth.

Education

Tara High School – Baton Rouge, Louisiana

Diploma of General Studies, 2008

References

Available Upon Request

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