Customer-Driven Service & Operations Professional

Timara Mccullah

*** * ***** **** *** *** Las Vegas, NV 89108 725-***-**** **********@*****.***

Professional Summary

A highly adaptable and quick-to-learn professional with extensive experience in customer service and operational roles. Proven ability to thrive in fast-paced environments, with a strong emphasis on effective communication, problem-solving, and attention to detail. Eager to explore new opportunities that leverage creativity and continuous learning. Known for building strong customer relationships and ensuring optimal outcomes in diverse settings. Professional Experience

Customer Service Representative

Foundever Las Vegas, NV

March 2024 – Present

Provide comprehensive support for USAA clients, addressing inquiries related to banking, fraud alerts, and account management.

Guide customers through complex issues, offering tailored solutions for card-related concerns and ensuring satisfaction.

Demonstrate proficiency in managing sensitive information while maintaining customer confidentiality and security protocols.

Cultivate trust and loyalty through empathetic communication and timely resolution of concerns.

Customer Service Representative

TTEC (Bank of America) Las Vegas, NV

Dates Unavailable

Managed inbound and outbound communication with Bank of America clients to address fraud alerts, initiate debit card replacements, and resolve security concerns. Delivered high-quality service through clear and concise communication, assisting customers with both technical and financial inquiries.

Partnered with customers to prevent future fraud risks, offering advice and solutions to enhance account security.

Warehouse Associate

ShipMonk Las Vegas, NV

September 2022 – January 2024

Contributed to high-efficiency operations by overseeing the picking, packing, and shipping of customer orders in a timely and accurate manner.

Collaborated with team members to ensure that daily production and shipping targets were consistently met, optimizing workflows and minimizing errors. Supported inventory management and shipment preparation, ensuring that all products were properly handled and dispatched.

Warehouse Associate

PFS Web Las Vegas, NV

August 2021 – August 2022

Demonstrated precision in fulfilling orders, managing stock, and processing outgoing shipments in a dynamic warehouse setting.

Worked alongside a team to ensure operational excellence, meeting key performance indicators and maintaining accuracy in order fulfillment. Managed logistical tasks, including labeling and organizing inventory to streamline the packing and shipping processes.

Crew Member

McDonald's Las Vegas, NV

June 2019 – May 2020

Delivered exceptional customer service, consistently providing positive interactions and resolving issues efficiently.

Operated in a fast-paced environment, managing multiple responsibilities including order taking, food preparation, and maintaining cleanliness. Ensured customer satisfaction through prompt service, attention to detail, and maintaining high operational standards.

Skills

Strong verbal and written communication abilities, with a focus on active listening and conflict resolution

Highly detail-oriented, with a proven ability to manage complex tasks in fast-moving environments

Proficient in customer relationship management, fostering trust and positive interactions Advanced keyboarding and computer proficiency, including familiarity with CRM software and data entry systems

Collaborative team player with the ability to adapt to new roles and learn quickly Skilled in problem-solving, especially in addressing customer concerns and managing sensitive issues

Education

Cheyenne High School Las Vegas, NV

High School Diploma

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