Customer Service Specialist with Fraud & Claims Focus

Dominique Young

Washington, DC ***** 202-***-**** *****************@*****.***

Professional Summary

Detail-oriented and results-driven Customer Service professional with over 5 years of experience in account support, claims intake, fraud awareness, and issue resolution in fast-paced environments. Proven ability to support multiple departments including e-commerce and in-store operations, assist with technical troubleshooting, and document detailed customer interactions with accuracy. Seeking to leverage analytical and communication skills in a remote or hybrid claims or customer support role. Professional Experience

Administrative Customer Service Representative Ahold Delhaize USA Nov 2023 – Mar 2026

• Delivered high-volume customer support across multiple brands including Giant Food, Giant Company, Stop & Shop, Food Lion, Hannaford, and Martin’s

• Supported both e-commerce and brick-and-mortar operations, assisting with online orders, delivery, pickup, and in-store concerns

• Handled loyalty program inquiries, account management, and rewards-related issues across multiple platforms

• Reviewed customer accounts to identify discrepancies such as unauthorized charges, duplicate transactions, and potential fraud activity

• Investigated and resolved billing and order issues by verifying account history and escalating complex concerns

• Conducted detailed intake for property damage claims, documenting incident details and requested compensation

• Provided technical support by guiding customers through app and account troubleshooting across various devices

• Assisted business-to-business (B2B) customers with order management, account support, and issue resolution

• Collaborated with on-road support teams to resolve delivery-related issues and ensure customer satisfaction

• Utilized multiple systems daily including CRM platforms, Genesys Cloud, CC360, Logix, and Rewards Marketplace to manage accounts and document interactions

• Maintained accurate documentation while meeting productivity, quality, and customer satisfaction metrics

Front Desk Concierge Compass Concierge

Jan 2023 – Aug 2023

• Greeted and assisted residents and guests while maintaining a professional front desk environment

• Coordinated package handling, maintenance requests, and resident inquiries using Yardi and internal systems

• Managed building access and supported daily operations

• Resolved resident concerns efficiently

Front Desk Concierge NFC Amenity Management

Jul 2022 – Dec 2022

• Maintained front desk operations in luxury residential properties

• Scheduled tours, logged deliveries, and handled access control

• Assisted with maintenance requests and inquiries Housekeeper (Ambulatory Services) Compass Group

Mar 2021 – May 2022

• Maintained sanitary conditions in healthcare environments

• Collaborated with staff to ensure timely room preparation Education

Theodore Roosevelt High School — High School Diploma, 2020 Skills

Customer Support • Claims Intake • Fraud Awareness • Technical Troubleshooting • E-commerce Support • B2B Support • Remote Communication • Problem Solving • Data Entry • CRM Systems • Microsoft Office • Google Workspace • Conflict Resolution • Administrative Support • Multi-tasking • Interpersonal Communication

Systems & Tools

CRM Systems • Genesys Cloud • CC360 • Logix • Rewards Marketplace • Yardi • Microsoft Office Suite

• Google Workspace

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