Operations & Event Coordination Specialist

Christina M. Ekladous

** ****** *****, **********, ** 08620 609-***-**** *********@*****.***

Professional Summary

Detail-oriented and tech-savvy professional with a proven track record in both eCommerce operations and large-scale event coordination. Demonstrated success managing logistics, customer service, and administrative tasks while leveraging platforms like Shopify, Cvent, QuickBooks, and Etsy. Skilled in project management, client communication, and operational workflows with a strong foundation in support roles across industries.

Core Competencies

• eCommerce Operations • Event Planning & Coordination • Shopify • Cvent • QuickBooks • Customer Service • Calendar Management • Project Support • Invoice Processing • Vendor Coordination • Expense Management • Microsoft Office • Adobe Creative Tools Professional Experience

Executive Assistant / Back Office Support MY SUPPLY CHAIN GROUP LLC (Remote) Jan 2022 – Present

- Provide high-level executive and personal support to the Managing Partner, including complex calendar management and domestic/international travel coordination

- Lead end-to-end planning and logistics for the annual company offsite, including hotel sourcing, contract negotiation, event scheduling, transportation logistics, budgeting, and all attendee communications

- Create and issue client invoices in QuickBooks; track A/R and work directly with clients to resolve billing questions or discrepancies

- Oversee employee expense submissions, tracking, compliance, and month-end reconciliation

- Update and maintain monthly C4C pipeline entries, including new opportunities, deal status changes, and forecasting details

- Improve internal workflows for reporting, documentation, onboarding, timekeeping, and expense processes

- Support partner compensation by maintaining salary/bonus sheets, calculating bonus eligibility, and preparing official compensation letters

- Maintain all company documentation—including SOWs, Change Requests, contracts, compensation sheets, billing trackers, and internal project files

- Coordinate billing and forecasting processes by consolidating PM data, reviewing burn-ups, and aligning updates with leadership

- Manage and reconcile both personal and business expenses for the Managing Partner

- Research, source, and coordinate employee and client gifting, including holiday and partner gifts Meetings & Events Project Coordinator MADISON TRAVEL (Remote) Sep 2025 – Present

- Manage attendee registration for national meetings and conferences, including Cvent sites, invitations, confirmations, and participant data accuracy

- Serve as primary contact for attendee inquiries across a high-volume inbox; resolve RSVP, hotel, and flight questions promptly

- Reconcile RSVP, hotel, and air data; produce core program reports such as rooming lists, A/D manifests, seating charts, and function space grids

- Maintain program logistics including trackers, meeting materials, name badges, signage, surveys, and all program communications

- Support Project Managers by executing timelines, managing deliverables, and ensuring attendee management tasks stay on track

- Update rosters, new adds, and invitation lists with accurate, high-detail data entry

- Coordinate with vendor teams (air, tech, gifting) on attendee needs and amenity selections

- Assist in developing mobile app content and materials

- Provide polished client communication and contribute to the execution of large-scale pharmaceutical national meetings

Owner / Designer THE CRAFTY DUO LLC (Remote) Feb 2019 – Present

- Operate a custom design and laser-engraving business specializing in personalized gifts, event décor, and branded client products

- Manage end-to-end business operations including design, production, fulfillment, customer service and inventory management

- Create custom artwork and laser-ready files using Glowforge/xTool equipment for acrylic, wood, and specialty materials

- Produce bespoke items for weddings and events, including signage, favors, ornaments, and branded merchandise

- Maintain Etsy Shop with 1,000+ sales, managing listings, SEO, customer communication, and quality control

- Oversee vendor relationships, material sourcing, supply ordering, and packaging/shipping logistics to ensure smooth operations

- Handle all bookkeeping functions, invoicing, sales tracking, and expense management Project Coordinator MY SUPPLY CHAIN GROUP LLC (Remote) Jun 2017 – Jan 2022

- Tracked and approved weekly time and expenses; ensured timely submissions for month-end invoicing

- Ran monthly time reports and supported accurate billing processes

- Onboarded new team members and reviewed time and expense policies

- Managed SOW timelines to keep projects on schedule and moving forward

- Assisted PMs with drafting SOWs, budgets, and preliminary project schedules

- Captured meeting notes and distributed updates to team members

- Communicated project status and relevant information to clients and internal teams

- Monitored work progress against schedules to ensure deadlines were met

- Supported development of project tools, including trackers, financial burn-ups, and Gantt timelines Additional Experience

Executive Assistant Rexford Management Inc (NYC) 2016–2017 Executive/Legal Assistant Cantor Fitzgerald (NYC) 2015–2016 Admin Support GLO Science (NYC) 2014–2015

QA Specialist/Supervisor Innovo Compounding (NJ) 2013–2014 Medical Secretary NY Cardiovascular Associates (NYC) 2012–2013 Receptionist/Sales Pearle Vision (NJ) 2007–2012 Education

B.S. in Public Health, Minor in Psychology Rutgers University, New Brunswick, NJ Dec 2010 GPA: 3.29 Technical & Language Skills

Microsoft Office Suite, Monday.com, Slack, Shopify, QuickBooks, Cvent, Expensify, Adobe Photoshop, Etsy, Salesforce, SAP, Oracle, Fishbowl, Concur, IDX, Social Media Tools, UPS/FedEx Systems, SAS, SPSS, ICD-9 Coding, Insurance Billing, Bilingual: English & Arabic Volunteer Work

Volunteer for March of Dimes walks, Feed the Children, church fundraising events, and community outreach for the sick and elderly.

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