Email Customer Support Specialist (Part-Time, Remote)

Gwendolyn L. Fletcher

St. Louis, Missouri, **************@*****.***

Objective:

I am an empathetic, detailed oriented professional seeking a position as a Remote Part-time E-mail Customer Service Support. Utilizing strong interpersonal and organizational skills and administrative support experience. I believe my skills will serve many industries.

Skills:

Excellent communication skills, verbal and written

Medical Terminology

Appointment scheduling

Proficient in electronic health records (SMS)

Strong organization with accuracy

Professional Skills:

Patient Interaction

Developed strong communication skills assisting patients with inquiries and appointments

I have received positive feedback for providing courteous and empathetic service

Administrative Support

Maintained accurate records in electronic health record system ensuring data integrity

Assisted with scheduling appointments for maximum efficiency

Managed administrative task, i.e., filing, data entry and inventory with attention to detail

Customer Service

Managed inbound and outbound calls from patients addressing inquiries and resolving issues promptly

Ensured high level of patient satisfaction through effective communication and problem solving

Maintained professionalism and courtesy representing the healthcare facility.

Work History:

04/2012 – 12/2018 Administrative Assistant

Lafayette Habilitation Center, St Louis, Missouri

02/2009 – 09/2011 Registrar, Admitting Office

Deaconess Hospital, (Tenet Entity) St. Louis, Missouri

Education:

Forest Park Community College

08/2023 – 11/2023 Volunteer

Christian Hospital, St. Louis, Missouri

02/2019 – Present Village at Paddock Lake Condominiums

Florissant, Missouri

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